Call Center Representative
AI summary
Interra Networks Ltd is hiring a Call Center Representative in Abuja to handle inbound and outbound calls, resolve customer issues, and provide accurate product information. The role requires at least one year of customer service experience, strong communication skills, and proficiency in English plus a major Nigerian language. Salary ranges from NGN 150,000 to 250,000 on a contract basis.
- Salary range NGN 150,000 – 250,000
- Contract role based in Abuja
- Entry level with 1 year experience required
- Must speak English plus Yoruba, Igbo, or Hausa
- Shift work including weekends may be required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Interra Networks Ltd and the role in Abuja.
- Add concrete examples related to call_center, no_experience, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Representative role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Interra Networks Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Call Center Representative Interra Networks Ltd Customer Service & Support Today Easy apply New Abuja Contract IT & Telecoms NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for a Call Center Representative who will be a liaison between our company and its customers. In this role, you will be responsible for handling inbound and outbound calls professionally, resolving customer issues and inquiries, and fostering strong relationships with customers while professionally representing our company. Min Qualification: Degree Experience: Level: Entry level Experience: Length: 1 year Language Requirement: English Working Hours: Contract - 8 to 5 Applicant Location: Abuja, Nigeria Job descriptions & requirements: Responsibilities: Handle customer interactions (calls and emails) promptly and professionally. Listen to customers, understand their needs, and resolve complaints and issues. Provide accurate information on products and services. Follow communication scripts to ensure consistency and quality of service. Ensure first call resolution through effective problem-solving and call handling. Appropriately escalate customer dissatisfaction. Maintain a positive and empathetic attitude towards customers at all times. Maintain accurate and detailed records of interactions in the CRM system. Participate in training and team meetings to improve performance. Meet personal/team qualitative and quantitative targets. Represent the organization and its clients with professionalism and integrity. Requirements: Previous experience: in a customer service or call center environment (1+ years preferred) Excellent written and verbal communication skills. Strong problem-solving and active listening abilities. Must have a good command of English and any of the major Nigerian languages (Yoruba, Igbo, or Hausa) Ability to evaluate, troubleshoot, and follow up on customer issues. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities, and manage time effectively. Basic computer proficiency with accurate typing/data entry skills. Track record of over-achieving quota. Excellent interpersonal skills and the ability to build relationships with your team and customers. High level of professionalism, empathy, and patience. Willingness to work shifts, including weekends. Highly reliable with the ability to maintain regular attendance and punctuality. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job