Application Support Officer
AI summary
Zanibal Solutions Nigeria Limited, a fintech company, is hiring an Application Support Officer in Ajah, Lagos. The role involves managing support tickets, troubleshooting software issues, documenting procedures, and collaborating with development teams. Requires a Bachelor's degree (second class upper) and NYSC completion; salary is N250,000 - N300,000 monthly net.
- Full-time Application Support Officer position
- Location: Ajah, Lagos, Nigeria
- Salary: N250,000 - N300,000 monthly net
- Bachelor's degree and NYSC completion required
- Fintech/Capital Market experience is a plus
- Apply via email with the job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N250,000 - N300,000 monthly (Net Salary Monthly). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AjahThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Application Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Zanibal Solutions Nigeria Limited and the role in Ajah.
- Add concrete examples related to call_center, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Application Support Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ajah under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Zanibal Solutions Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Application Support Officer Job at Zanibal Solutions Nigeria Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Application Support Officer Job at Zanibal Solutions Nigeria Limited Zanibal Solutions Nigeria Limited is a financial technology company that provides a comprehensive suite of cloud-based business applications designed to streamline and automate front- and back-office operations. Our solutions empower organizations, particularly within the financial services industry, with innovative technology and advanced capabilities that simplify the management, sharing, and processing of critical business information. By combining industry expertise with cutting-edge technology, we enable our clients to improve operational efficiency, enhance decision-making, maintain regulatory compliance, and deliver exceptional service to their customers We are recruiting to fill the position below: Job Position: Application Support Officer Job Location: Ajah, Lagos Employment Type: Full-time Job Description Manage and prioritize incoming support tickets, ensuring timely resolution and escalation of critical issues according to established service level agreements (SLAs). Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions. Participate in providing training to customers as required. Capture details of each support request in Zanibal’s ticketing system. Create and maintain detailed documentation of support procedures, issue resolutions, and frequently asked questions (FAQs) for both internal and external use. Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications. Identify opportunities for process improvement, automation, and efficiency enhancement within the support function, and actively contribute to the implementation of these initiatives. Engage in knowledge management by creating and maintaining documentation of the company's functionalities. This documentation will be used by other members of the company's staff as well as clients. Testing new versions of software, ensuring that existing software is up-to-date, and identifying areas where improvements can be made. Take ownership of software issues, and work with our Development team to resolve more advanced issues when necessary. Requirements: Bachelor’s Degree with at least second class upper in Computer Science, Banking & Finance, Accounting, or other related courses. Completion of the NYSC program Basic knowledge of the Capital Market. Must be a self-starter/quick learner Essential experience: in using software applications Accounting knowledge is a plus. Customer service experience: is a plus. Proficient knowledge of Microsoft Office (Mostly Excel) Good troubleshooting skills. Experience: working in Fintech Institutions such as; Banking, Securities Trading, and Asset Management (Capital Market) businesses is a plus Ability to think outside the box to solve problems. Salary N250,000 - N300,000 monthly (Net Salary Monthly). Method of Application Interested and qualified candidates should send their Resume to: [email protected] using the Job Position as the subject of the email. 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