Sales & Customer Experience Officer
AI summary
Custom Gifts and Designs Limited seeks a Sales & Customer Experience Officer in Lagos to drive sales and deliver excellent customer service across walk-in and online channels. The role involves handling enquiries via website, WhatsApp, and Instagram, assisting customers, and ensuring accurate order documentation. Ideal candidates have ND or NCE with 0-1 year experience in sales or customer service.
- Full-time job in Lagos
- 0-1 year experience required
- Work involves online channels (WhatsApp, Instagram)
- Rotational shift basis
- Qualification: ND or NCE
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales & Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Custom Gifts and Designs Limited and the role in Not specified.
- Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales & Customer Experience Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Custom Gifts and Designs Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Custom Gifts & Designs is a reputable business platform that promote consumer access to premium gift packaging services and quality retail supplies. Our platform is propagated via partnerships and proven proprietary business systems that assure holistic shopping experience: for every occasion. Together with everyone in our ecosystem, we continue to develop o... Read more about this company Sales & Customer Experience: Officer Job Type Full Time Qualification NCE , OND Experience: 0 - 1 years Location Lagos Job Field Sales and Business Development Job Description The Sales & Customer Experience: Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels. This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience: while complying strictly with company processes. Responsibilities: Attend to all walk-in customers professionally and promptly Receive, welcome, and guide customers in selecting appropriate products Demonstrate in-depth knowledge of all CGD products and services Educate customers on product options, pricing, and suitability Act as Floor Attendant by: Selecting products from shelves for customers, or Liaising with the Inventory & Warehousing Unit to release products from the warehouse Pass selected products to the Cashier for ERP invoicing Handle all online enquiries and orders via: Website WhatsApp Instagram DM Assist online customers with product selection, pictures, and product information until payment is completed Transfer all paid online orders to the Inventory Unit via the official WhatsApp group Attach complete documentation for online orders, including: Full conversation screenshots Proof of payment Save and manage customer contact details strictly on official CGD phones and Gmail accounts Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback Contribute actively to sales targets and customer satisfaction goals Educational Qualifications and Experience: Minimum educational qualification: ND or NCE with 0-1 year experience: Previous experience: in sales, retail, or customer service is an added advantage Other Requirements: Willingness to work on a rotational shift basis Ability to follow structured processes and company policies strictly High level of professionalism, discipline, and accountability Customer-focused mindset with strong ethical standards Skills: Strong sales and customer service skills Excellent verbal and written communication skills Ability to persuade, upsell, and close sales professionally Strong product knowledge or ability to learn quickly Attention to detail, especially in order documentation Ability to multitask and work under pressure Proficiency in WhatsApp, Instagram, and online communication tools. Check how your CV aligns with this job Method of Application Send your application to Build your CV for free. Download in different templates.