Customer Success & Implementation Lead
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Customer Success & Implementation Lead role at Eminent Technology Management & Business Development in Lagos, Nigeria. You will own the onboarding process for new customers, provide front-line support via WhatsApp, and build playbooks. Full-time position with salary NGN 150,000 - 250,000.
- White-glove onboarding and data migration
- WhatsApp-first customer support
- Build repeatable playbooks
- Work with AI tools daily
- Based in Lagos, willing to visit customer sites
Description
Find a Job + + + + Search Customer Success & Implementation Lead Eminent Technology Management & Business Development 6 days ago Easy apply New Lagos Full Time IT & Telecoms NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary You own everything that happens after a business says yes. Solo promises that switching is painless — "send us your spreadsheet, we'll move you in; your first win happens in week one."You are that promise. You take each new customer from signed up to running their business on Solo, keep them successful, and turn their results into the proof. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements Responsibilities: Run white-glove onboarding: migrate customer data (spreadsheets, old booking systems), configure their workspace, and train the owner and staff in person across Lagos when it matters, WhatsApp and video otherwise. Own the guided 30-day launch: a real outcome in week one (first booking, first invoice collected), weekly check-ins, owner office hours. Be front-line support: WhatsApp-first, AI-assisted. Triage fast, resolve what you can, escalate real product issues with clear reproduction steps. Write the playbook: turn what works into repeatable checklists, templates, and per-vertical service menus — the same playbook our partner network will run later.Your process becomes the product. Protect retention: watch usage and health signals, catch quiet accounts before they churn, own renewal readiness. Be the voice of the customer: a structured weekly feedback loop into product: what confused people, what they begged for, what they ignored. Capture proof: collect testimonials and before/after stories; work with our content producer to film real customers doing real work. Enable sales: you'll know the product deepest — train our sales rep, and join late-stage conversations as the "here's exactly how your launch will go" voice. Requirements: A minimum of 2–5 years in a customer-facing operational role: customer success, software implementation, hospitality or salon/clinic management, or SME consulting. Based in Lagos and genuinely comfortable walking into a salon, spa, or clinic and earning the room. Strong spreadsheet skills (you'll clean and migrate real customer data) and quick with new software; experience with booking/CRM/POS tools is a plus. Excellent written and spoken English; Pidgin and/orYoruba a plus. WhatsApp-native communicator. Empathy plus operational discipline — you follow through, every time, and people trust you fast. Curious about AI and willing to work with AI tools daily; you'll have agent teammates handling the busywork. New customers reach their first real outcome in under a week; onboarding playbook v1 exists by day 45. Support responses within one business day; the founder is out of the day-to-day support loop. Logo retention stays strong, and every churn has a documented, learned-from reason. Three genuine customer stories captured in your first quarter. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .