Front Office Manager / Supervisor
AI summary
A luxury hotel in Aba, Abia State is hiring a Front Office Manager/Supervisor to lead front desk and guest services operations. The role focuses on smooth check-in/out, excellent guest relations, accurate reservations and billing, and supervising front office staff. Full-time position requiring hospitality experience and strong service standards.
- Full-time role at a luxury hotel in Aba, Abia State
- Oversee front desk, reception, and guest services operations
- Supervise, train, and schedule front office staff
- Coordinate reservations, billing, and interdepartmental operations
- Requires HND or B.Sc. and 3–5 years front office experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in security, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Manager / Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Domeo Resources International and the role in Not specified.
- Add concrete examples related to security, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Manager / Supervisor role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Domeo Resources International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Front Office Manager / Supervisor Job at Domeo Resources International | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Front Office Manager / Supervisor Job at Domeo Resources International Domeo Resources International (DRI) - Our client, a luxury Hotel, is recruiting to fill the position below: Job Position: Front Office Manager / Supervisor Job Location: Aba, Abia Employment Type: Full-time Job Summary Our client a luxury Hotel in Aba, Abia State, is seeking a professional and guest-focused Front Office Manager/Supervisor to oversee the hotel's front desk and guest services operations. The successful candidate will be responsible for ensuring smooth check-in and check-out processes, excellent guest relations, accurate reservations and billing, effective supervision of front office staff, and a high standard of hospitality from arrival through departure. Responsibilities: Supervise the day-to-day operations of the Front Office and Reception. Ensure efficient and professional check-in and check-out procedures. Welcome guests warmly and create a positive first impression of the hotel. Coordinate reservations, room allocations, arrivals, departures, extensions, and room changes. Ensure guest information and reservation records are accurately maintained in the hotel's PMS. Monitor room availability and coordinate closely with Housekeeping to ensure rooms are ready for arrival. Supervise receptionists, front desk officers, and other front office personnel. Prepare duty rosters and coordinate staff schedules to ensure adequate shift coverage. Conduct daily front office briefings and communicate operational updates to team members. Handle guest enquiries, requests, complaints, and special arrangements promptly and professionally. Monitor VIP arrivals and ensure appropriate preparations and personalised services are provided. Coordinate airport transfers, transportation requests, wake-up calls, luggage assistance, and other guest services where applicable. Ensure accurate posting of room charges, payments, deposits, discounts, and other guest transactions. Monitor daily front office reports, room status, occupancy, and revenue information. Coordinate with the Finance team regarding guest accounts, payments, billing discrepancies, and outstanding balances. Work closely with Housekeeping, Maintenance, Security, F&B, and other departments to resolve guest and operational issues. Ensure proper handover of information between shifts. Maintain high standards of front desk presentation, cleanliness, grooming, and professional conduct. Ensure compliance with hotel policies, procedures, security requirements, and guest confidentiality standards. Train, coach, and mentor front office staff to improve service delivery and productivity. Monitor staff attendance, punctuality, performance, and adherence to hotel standards. Assist management in resolving difficult guest situations and escalated complaints. Maintain accurate records of guest feedback, incidents, complaints, and service recovery actions. Support upselling of rooms, hotel facilities, food and beverage services, and other revenue-generating services. Ensure that the reception area and guest-facing facilities consistently reflect the hotel's luxury standards. Prepare and submit relevant front office operational reports to management. Key Performance Areas Guest satisfaction and service quality. Efficient check-in and check-out. Reservation and room-allocation accuracy. Front office revenue and upselling. Staff performance and productivity. Guest complaint resolution. Accuracy of guest accounts and records. Interdepartmental coordination. Front office standards and presentation. Requirements: HND or B.Sc. in Hospitality Management, Hotel Management, Business Administration, or a related discipline. Minimum of 3–5 years of experience: in Front Office, Reception, Guest Relations, or hotel operations. Previous supervisory experience: in a reputable hotel will be an advantage. Good knowledge of hotel front office procedures, reservations, check-in/check-out, and guest account management. Familiarity with hotel Property Management Systems (PMS) and POS systems. Strong customer service and guest-relations skills. Excellent communication and interpersonal skills. Strong leadership and staff-supervision abilities. Good problem-solving and conflict-resolution skills. Ability to remain calm, courteous, and professional when dealing with demanding guests. Good numerical and administrative skills. Strong attention to detail and accuracy. Proficiency in Microsoft Office applications. Professional appearance and excellent personal grooming. Ability to work shifts, weekends, public holidays, and during peak hotel periods when required. Method of Application Interested and qualified candidates should send their CV to: [email protected] using "Front Office Manager / Supervisor - Aba" as the subject of the email. 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