Customer Experience Officer
AI summary
Flash Delivery, a technology-driven logistics and courier company, is hiring a Customer Experience Officer to manage client relationships and ensure smooth service flow across the supply chain. The role involves handling inquiries, tracking shipments, escalating issues, and improving customer satisfaction. It is an entry-level, full-time, on-site position offering a competitive monthly salary of ₦120,000–₦150,000.
- Entry-level full-time on-site role in logistics customer experience
- Monthly salary of ₦120,000–₦150,000
- 1–3 years customer service or client relations experience required
- Logistics or e-commerce support experience is an advantage
- Focus on shipment tracking, complaint handling, and customer satisfaction
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦120,000 – ₦150,000 per Monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flash Delivery (Flash Express Limited) and the role in Not specified.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from NaijaJobPortal; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- NaijaJobPortal
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flash Delivery (Flash Express Limited) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Entry Level Job Type Full time Work Mode On site Education: Bachelor Category Customer Experience: ₦120,000 – ₦150,000 per Monthly Job Description Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction. Customer Experience: Officer roles is vital for managing client relationships and ensuring the efficient flow of service through the supply chain. They serve as the primary liaison between customers, carriers, and internal departments, handling everything from order entry to issue resolution. Requirements: 1–3 years of experience: in customer service or client relations. Experience: in logistics or e-commerce customer support is an advantage. Responsibilities: Handle customer inquiries and complaints. Track shipments and provide updates. Escalate unresolved issues. Maintain customer records. Improve customer satisfaction ratings. Benefits: & Perks Competitive Salary About Flash Delivery Job Description: Flash Delivery (Flash Express Limited) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction. Industry Transportation Company Size 11-50 employees Website https://flashdelivery.africa View Company Profile More from Flash Delivery CENTER OPERATION OFFICER Ilupeju Full Time Logistics Coordinator