Cluster Manager
AI summary
UPDC Plc is hiring a Cluster Manager in Lagos to oversee multiple facilities within an assigned cluster. The role covers facility operations, team leadership, client management, maintenance oversight, budget monitoring, and compliance with HSE standards. Candidates need a BA/BSc/HND, a professional certificate, and 5–8 years of experience.
- Full-time facility management role overseeing multiple sites in Lagos
- Requires BA/BSc/HND plus a professional certificate
- 5–8 years of relevant experience expected
- Covers operations, maintenance, client relations, and financial oversight
- Reports on KPIs, SLAs, and cluster performance
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, entregador, Facility ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Cluster Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to UPDC Plc and the role in Not specified.
- Add concrete examples related to retail, entregador, Facility Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Cluster Manager role in retail, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research UPDC Plc before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
UPDC is an institutional property company, founded in 1997, and listed on the NSE in 1998. UPDC has a solid track record in the acquisition, development, sale and management of a diverse mix of commercial, residential, hospitality and retail assets across Nigeria. Our history is interwoven with the phenomenal growth of the Nigerian real estate sector. We ... Cluster Manager Job Type Full Time Qualification BA/BSc/HND , Professional Certificate Experience: 5 - 8 years Location Lagos Job Field Administration / Facilities , Engineering / Technical , Project and Program Management Job Summary The Cluster Manager is responsible for the effective management and performance of multiple facilities within an assigned cluster. The role ensures the delivery of high-quality facility management services, operational efficiency, client satisfaction, compliance with company standards, and achievement of agreed financial and service targets across all assigned sites. Responsibilities: Cluster Operations Management: Oversee the day-to-day operations of all facilities within the assigned cluster. Ensure the effective delivery of technical, soft and support facility management services. Monitor site performance and ensure compliance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Conduct regular site inspections and operational reviews. Identify operational gaps and implement corrective actions. Team & Performance Management: Supervise and provide leadership to Facility Managers, Site Supervisors and other site teams. Set performance expectations and monitor team productivity. Support recruitment, onboarding, training and development of site personnel. Conduct performance reviews and address performance or disciplinary issues appropriately. Ensure adequate staffing and effective deployment of resources across assigned facilities. Client & Stakeholder Management: Maintain strong relationships with clients and key stakeholders across the cluster. Act as the escalation point for major operational and client-related issues. Attend client meetings and service review meetings as required. Ensure client complaints and service requests are addressed promptly. Identify opportunities to improve client satisfaction and retention. Technical & Maintenance Oversight: Ensure preventive and corrective maintenance activities are effectively planned and executed. Monitor the performance of MEP systems, building infrastructure and other facility assets. Ensure timely escalation and resolution of major technical issues. Monitor contractors and service providers to ensure quality and compliance with agreed standards. Financial & Commercial Management: Monitor operational costs and ensure effective utilisation of resources. Support the preparation and management of site budgets. Monitor procurement, contractor costs and expenditure across assigned facilities. Identify opportunities for cost optimisation without compromising service quality. Support revenue protection and achievement of commercial targets. Health, Safety, Quality & Compliance: Ensure compliance with HSE policies, statutory requirements: and company procedures. Monitor implementation of risk assessments, emergency procedures and safety standards. Ensure all facilities maintain required operational and compliance documentation. Investigate incidents and ensure appropriate corrective and preventive actions are implemented. Reporting & Continuous Improvement: Review and consolidate operational reports from assigned facilities. Prepare regular cluster performance reports for management. Monitor KPIs, SLAs, maintenance performance, client satisfaction and other operational metrics. Identify trends and recommend initiatives to improve service delivery and operational efficiency. Drive continuous improvement initiatives across the cluster. Key Perfomance Indicators (KPIs) Achievement of agreed site and cluster KPIs. Client satisfaction and retention. SLA compliance and service delivery performance. Preventive maintenance compliance. Reduction in operational downtime and recurring faults. Effective cost and resource management. Staff productivity and performance. HSE and regulatory compliance. Timely and accurate operational reporting. Requirements: Bachelor’s Degree or HND in Facility Management, Engineering, Estate Management, Building Technology, Business Administration or a related discipline. Professional certification in Facility Management, Engineering, Project Management or a related field is an added advantage. 5–8 years’ experience: in Facility Management, Property Management, Engineering, Operations or a related field. Minimum of 3 years’ experience: in a supervisory or managerial role, preferably managing multiple facilities or sites. Experience: managing client relationships, service providers, contractors and multidisciplinary teams. Experience: in commercial or residential property management is an added advantage. Skills: Strong leadership and people management skills. Excellent client and stakeholder management skills. Strong knowledge of facility management operations and maintenance. Financial and budget management skills. Strong problem-solving and decision-making abilities. Excellent communication and negotiation skills. Strong analytical and reporting skills. Ability to manage multiple sites and competing priorities. Good knowledge of HSE, SLA and KPI management. Proficiency in Microsoft Office and facility management systems. Check how your CV aligns with this job Method of Application Interested and qualified? Go to UPDC Plc on forms.cloud.microsoft to apply Build your CV for free. Download in different templates.