Outbound Team Lead
AI summary
Jumia Nigeria is hiring an Outbound Team Lead to manage the pick, pack, and dispatch process at its fulfillment center in Abuja. The role involves leading the outbound team, meeting shipping KPIs, managing packing materials, and coordinating same-day delivery. Candidates need warehousing or outbound operations experience, proficiency in Microsoft and Google Office suites, and must be based in Abuja with an NYSC certificate.
- Leads pick, pack, and dispatch operations at Jumia's fulfillment center
- Must be based in Abuja with NYSC certificate or exemption letter
- Requires warehousing or outbound operations experience in a supervisory role
- Proficiency in Microsoft Office and Google Workspace required
- Opportunity to work in a dynamic e-commerce environment with growth potential
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, Operations ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Outbound Team Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jumia Nigeria and the role in Abuja.
- Add concrete examples related to internship, entregador, Operations Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Outbound Team Lead role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jumia Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Outbound Team Lead manages the pick, pack, and dispatch process at Jumia's fulfillment center, ensuring packing materials are used efficiently, outbound KPIs are met, and orders are shipped accurately and on time, while leading and developing the outbound team. What You Will Be Doing Manage the usage of packing materials and ensure usage matches dispatched orders. Audit team attendance, and working performance Confirm all shipping and picking deadlines and priority cut-off times are consistently met. Create and develop packaging guidelines for each category of items. Track and maintain productivity standards for each associate, ensuring special instructions are followed and appropriate picking/packing methods are used. Manage same-day delivery coordination with the inventory team to ensure 100% of orders are shipped. Plan capacity in line with weekly volume projections and manage the projection, utilization, and storage of packaging materials. Provide constructive insight and feedback to management when targets are not reached, and daily reporting on output. Audit outbound products, and shipment accuracy. Achieve 100% of outbound KPIs; monitor KPIs to track success and recurring problems. Control miss-shipments and backorders, locating missing products as needed. Manage weekly cycle counts for packing materials, minimizing waste. Update the team schedule weekly to match expected order volume. Audit all investigation cases and ensure they do not exceed SLA. What We Are Looking For Proficient in Microsoft Office (Excel, PowerPoint, Word, Email, Internet, etc.); proficient in Google Office Suite (Drive, Sheets, Docs, Gmail, etc.). Excellent communication skills (written and verbal), with the ability to manage and motivate a diverse team. Proven ability to deploy and prioritize workforce effectively to meet daily and same-day shipping targets. Willingness to work overtime from time to time as mutually agreed. Experience: in warehousing, outbound operations, or order management, including some experience: in a supervisory or team lead capacity. Candidate must be based in Abuja. Must have NYSC certificate or possess a valid exemption letter Experience: identifying deficiencies in outbound systems and processes, with the ability to propose and implement efficiency improvements. Bachelor's Degree in a related field is preferred. Background experience: in QA management is preferred. Strong attention to detail and high level of accuracy and precision under pressure. We Offer A unique experience: in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders. A unique opportunity of having strong impact in building the African e-commerce sector How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria