Customer Service Specialist
AI summary
BLUETTI is hiring a full-time Customer Service Specialist in Lagos to support the Customer Experience Manager in driving complaint resolution, monitoring daily service operations, and ensuring service quality. The role involves overseeing Customer Service Executives, coordinating cross-departmental issue resolution, and maintaining high customer satisfaction standards.
- Full-time role based in Lagos, Nigeria
- Requires BA/BSc/HND qualification
- Focus on complaint resolution and customer follow-up
- Involves quality assurance and performance monitoring
- Requires coordination across Technical, Sales, Logistics, and Finance teams
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BLUETTI and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Specialist role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BLUETTI before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Established in 2013, BLUETTI stands as a leading provider of cutting-edge solar solutions. We specialize in making all-in-one solar power systems accessible to everyone living at home or going off the grid. Our offerings include easy-to-install, affordable, and efficient solar products, complemented by end-to-end services ranging from consultation to install... Read more about this company Customer Service Specialist Job Type Full Time Qualification BA/BSc/HND Experience: Location Lagos Job Field Customer Care, Success and Service Job Summary The Customer Service Specialist will support the Customer experience: Manager in ensuring operational excellence across the Customer Experience: function. The role is responsible for driving complaint resolution, coordinating customer follow-ups, monitoring daily customer service activities, ensuring service quality, and supporting continuous improvement initiatives. The Specialist will serve as the first level of operational oversight for the Customer Service Executives by monitoring performance, ensuring timely resolution of customer issues, coordinating daily work schedules, and maintaining excellent service delivery standards. This role is dynamic, and responsibilities: may be adjusted from time to time to meet organizational needs. Complaint Resolution & Customer Follow-up Take ownership of escalated customer complaints from initiation to resolution. Coordinate with Technical, Sales, Logistics, Finance, and other departments to ensure timely resolution of customer issues. Maintain an accurate complaint tracking system and monitor the status of all open cases. Conduct regular follow-up with customers to provide updates and ensure complete resolution. Ensure all complaints are properly documented within the CRM. Identify recurring customer issues and recommend preventive actions. Prepare weekly and monthly complaint resolution reports, including root cause analysis and improvement recommendations. Ensure service level agreements (SLAs) for complaint resolution are consistently met. Customer Service Operations & Daily Monitoring Coordinate daily customer service activities and allocate workloads among Customer Service Executives. Monitor daily inbound and outbound call activities to ensure productivity targets are achieved. Review call queues, pending cases, overdue follow-ups, and unresolved tickets. Ensure all customer interactions are properly logged in the CRM. Monitor turnaround time for customer inquiries and complaint resolution. Ensure daily operational reports are completed accurately and submitted on time. Escalate operational bottlenecks affecting customer experience. Quality Assurance & Performance Monitoring Monitor customer calls, WhatsApp conversations, emails, and other communication channels for quality assurance. Evaluate customer interactions against established quality standards and SOPs. Provide constructive coaching and feedback to Customer Service Executives. Identify training opportunities based on quality monitoring results. Track customer satisfaction trends and recommend service improvements. Ensure consistent adherence to customer service policies and procedures. Customer Support Oversight Support Customer Service Executives in handling complex customer inquiries and escalations. Assist in resolving sensitive customer cases requiring managerial intervention. Ensure customers receive timely, professional, and accurate responses across all communication channels. Maintain high customer satisfaction by ensuring prompt service delivery. Support walk-in customer engagements whenever necessary. Customer Verification & Order Quality Control Supervise customer verification processes to ensure compliance with company policies. Review customer information for completeness and accuracy before order approval. Ensure verification calls are conducted according to approved scripts and standards. Monitor verification turnaround times and recommend process improvements. Work closely with Sales and Verification teams to resolve discrepancies. Reporting & Data Analysis Prepare daily, weekly, and monthly customer service performance reports. Analyze customer complaints, response times, call volumes, and resolution trends. Generate insights and recommendations to improve operational efficiency. Track daily departmental KPIs. Process Improvement & Documentation Review existing customer service processes and recommend improvements. Assist in developing and updating SOPs, call scripts, knowledge base articles, and customer communication templates. Ensure customer service documentation remains accurate and up to date. Participate in process automation and service improvement initiatives. Team Coordination & Collaboration Coordinate daily customer service meetings and operational briefings. Support onboarding and coaching of new Customer Service Executives. Promote collaboration between Customer Service, Technical Support, Sales, Logistics, Finance, and Marketing teams. Ensure smooth communication and handover of customer issues across departments. Customer Education: & Experience: Improvement Support customer education: initiatives to reduce repeat inquiries and complaints. Ensure customers receive clear guidance on product usage, maintenance, payment processes, and company policies. Monitor customer feedback and recommend initiatives to improve the overall customer experience. Other Responsibilities: Assist the Customer Service Manager with operational planning and departmental projects. Stand in for the Customer Service Manager during short periods of absence when assigned. Perform any other duties assigned by management to support business objectives. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to recruitment_nigeria@bluetti.com using the job title as the subject of the mail. Build your CV for free. Download in different templates.