Property Management Assistant – Tenant Support

AI summary

iRooms and Houses, a Netherlands-based real estate and property management company expanding in Nigeria, is hiring a remote Property Management Assistant to support tenant relations and day-to-day property administration. The role involves handling tenant enquiries, coordinating maintenance, managing records, and applying Dutch tenancy rules within company policies. Salary is ₦100,000–₦150,000/month for a full-time remote position based in Lagos.

• Fully remote, long-term full-time role
• Salary range ₦100,000 – ₦150,000 per month
• Focus on tenant support and property administration
• Requires minimum 1 year relevant experience
• Experience with Dutch tenancy rules is an advantage

Original source description

We are a real estate company based in Holland and also starting in Nigeria. We assist tenants to find a place to live, as well as assist home owners to sell or rent out their properties. We are building a rental platform that will also helps us to cater more to the needs of our clients and facilitate improvement, efficiency and ease of access in the real est... Read more about this company Property Management Assistant – Tenant Support Job Type Full Time , Remote Qualification BA/BSc/HND , OND Experience: 1 year Location Lagos Job Field Administration / Facilities , Real Estate Salary Range ₦100,000 - ₦150,000/month Rooms & Houses is a Netherlands-based real estate and property management company. We manage rental properties and support tenants, landlords and property owners throughout the tenancy process. We are expanding our operational team and are looking for a reliable and highly organised Property Management Assistant to support our tenant relations and day-to-day property management administration. This is a fully remote, long-term position. Responsibilities: Manage and respond to tenant enquiries through our support inbox. Respond professionally and promptly to routine tenant questions. Receive, record and follow up on maintenance reports. Request photographs, videos and additional information from tenants where necessary. Coordinate maintenance appointments between tenants and contractors. Follow up on outstanding maintenance issues until completion. Assist with routine payment, utility and tenancy-related enquiries. Schedule inspections, maintenance visits and other appointments. Collect and organise tenant documents and information. Maintain accurate records of tenant enquiries and ongoing cases. Update the company CRM and administrative systems. Monitor unresolved matters and ensure appropriate follow-up. Escalate urgent, sensitive, legal, financial or contractual matters to management. Assist with other property-management administrative duties when required. Assess tenant enquiries in line with Dutch tenancy rules and the respective responsibilities: of landlords and tenants. Identify whether reported maintenance or tenancy issues fall under the landlord’s responsibility, the tenant’s responsibility, or require further management review. Explain routine rights, responsibilities: and procedures to tenants in clear and professional language. Recognise issues that may have legal, contractual or compliance implications and escalate them to management. Maintain accurate records of decisions, communications and actions taken. Work from company-approved policies, tenancy agreements, procedures and legal guidance rather than making unsupported legal interpretations. Requirements: Minimum of 1 year of experience: in administration, customer service, virtual assistance, property management, real estate or a related role. Excellent written and spoken English. Strong professional email communication skills. Good organisational and time-management skills. Strong attention to detail. Ability to manage several enquiries and follow-up tasks simultaneously. Ability to communicate calmly and professionally with tenants. Comfortable working independently and following procedures. Good computer skills and experience: using email, calendars and online business systems. Stable internet connection and reliable computer. Ability to handle confidential information responsibly. Previous real estate, property management, hospitality or maintenance coordination experience: is an advantage. Understanding of landlord and tenant responsibilities: is strongly preferred. Knowledge of Dutch rental/property law or experience: supporting a Netherlands-based property management or real estate company is a significant advantage. Ability to read and understand tenancy agreements, policies and property-management procedures. Good judgement in distinguishing between routine administrative matters and issues requiring management or professional legal review. Willingness to learn and stay familiar with relevant Dutch tenancy rules and company procedures. Working Arrangement Fully remote. Long-term position. Applicants must be able to work hours that overlap with normal Netherlands business hours. Training, procedures and company guidelines will be provided. Who We Are Looking For We are looking for someone who takes ownership of tasks rather than simply forwarding every issue to management. The successful candidate should be able to understand an enquiry, gather the necessary information, take appropriate administrative action, follow up until the matter is resolved and recognise when an issue needs to be escalated. The ideal candidate is professional, dependable, organised, proactive and comfortable communicating with tenants on behalf of the company. Recruitment Process Shortlisted applicants may be required to complete a short written assessment involving realistic tenant-support scenarios before proceeding to an interview. Check how your CV aligns with this job Method of Application Interested and qualified candidates should apply using the Apply Now button below. Build your CV for free. Download in different templates.