Customer Experience Executive
AI summary
A Lagos Mainland-based diversified service enterprise in integrated cleaning solutions and logistics support services is hiring a Customer Experience Executive to drive customer satisfaction, standardize service processes, and strengthen client relationships across multiple business units. The full-time role is based in New Oko Oba, Lagos, and requires 4–6 years of experience in customer experience, customer service, or client relationship management.
- Full-time role based in New Oko Oba, Lagos
- Requires 4–6 years of customer experience or client relationship management experience
- Covers customer strategy, CRM, service quality, and continuous improvement
- 2 openings available
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in cleaning, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to JIJEDAPT Human Resources Consult Limited and the role in Not specified.
- Add concrete examples related to cleaning, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Executive role in cleaning, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research JIJEDAPT Human Resources Consult Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Customer Experience: Executive in a Logistics and Integrated Cleaning Services Company - JIJEDAPT Human Resources Consult Limited (2 Openings) ⏲ Aug 6, 2026, 11:07 AM ⋕ View all Customer Service & Support jobs JIJEDAPT Human Resources Consult Limited - Our client is a Lagos Mainland-based diversified service enterprise with interests in integrated cleaning solutions and logistics support services. Through its operating companies, the Group delivers professional laundry and garment care, commercial and residential cleaning, fumigation and pest control, facility management and support services, as well as integrated logistics solutions, including pickup and delivery, fleet management and last-mile distribution. Serving residential, commercial, corporate and institutional clients, the Group is committed to delivering end-to-end service solutions through operational excellence, shared corporate services, technology-driven processes and a customer-centric approach, while driving sustainable business growth and long-term value creation. They are recruiting to fill the position below: Job Title: Customer Experience: Executive Location: New Oko Oba, Lagos (New Oko Oba is around agege to Abule egba and close to fagba) Employment Type: Full-time Job Purpose The role ensures consistent service standards, strengthens customer relationships, drives customer satisfaction and loyalty, and works collaboratively with the Strategic Business Units to deliver a seamless, premium customer experience: that supports business growth and brand reputation. The Customer Experience: Executive is responsible for developing, coordinating and continuously improving the customer experience: across all business units of the Group. Key Responsibilities: Customer Experience: Strategy: Develop and implement customer experience: initiatives across the Group. Recommend improvements that enhance customer satisfaction and operational efficiency. Standardize customer service processes across all business units. Promote a customer-centric culture throughout the organisation. Customer Relationship Management: Conduct periodic customer satisfaction surveys and service reviews. Monitor customer engagement and recommend customer retention strategies. Build and maintain strong relationships with residential, commercial, corporate and institutional customers. Oversee the administration and optimization of the Customer Relationship Management (CRM) system. Service Quality & Customer Support: Coordinate the timely resolution of customer complaints and service recovery actions. Monitor customer service standards across all service channels and business units. Work with Business Managers to improve service quality and customer responsiveness. Ensure service commitments and customer expectations are consistently achieved. Customer Insights & Continuous Improvement: Identify opportunities for process improvement and innovation. Prepare customer experience: reports and recommend corrective actions. Monitor customer satisfaction metrics and benchmark performance against industry best practices. Analyse customer feedback, complaints and service trends. Collaboration & Business Support: Support the rollout of new service offerings and customer service initiatives. Collaborate with Information Technology to enhance digital customer engagement platforms. Work closely with Business Development to improve customer acquisition and retention. Provide customer experience: training and coaching for frontline employees across the Group. Key Performance Indicators (KPIs) Customer Retention Rate Customer Experience: Improvement Initiatives Implemented CRM Data Quality Customer Complaint Closure Rate Net Promoter Score (NPS) Complaint Resolution Time Service Quality Compliance Customer Referral Rate Customer Satisfaction Score (CSAT) Repeat Business Rate Qualifications & Experience: 4–6 years' experience: in customer experience, customer service or client relationship management. Experience: in a multi-service organisation, hospitality, logistics, facility management or premium service environment is highly desirable. Bachelor's Degree in Business Administration, Marketing, Customer Relationship Management, Hospitality Management or a related discipline. Proficiency in CRM platforms, Microsoft Office and customer engagement technologies. Professional certification in Customer Experience, Customer Service or CRM is an added advantage. Core Competencies: Customer Experience: Management Customer Relationship Management (CRM) Service Quality Management Problem Solving Data Analysis & Customer Insights Results Orientation Communication & Stakeholder Engagement Coaching & Team Development Complaint Resolution & Service Recovery Process Improvement Authority: The Customer Experience: Executive is authorized to coordinate customer experience: programmes across the Group, investigate and resolve customer service issues, recommend service improvements, administer customer satisfaction initiatives, coordinate customer feedback mechanisms, and work with Business Managers to implement approved customer experience: standards and service excellence initiatives. Strategic Role: The Customer Experience: Executive serves as the Group's champion for customer excellence, ensuring that every customer interaction reflects the Company's commitment to quality, professionalism and reliability. By working across both Strategic Business Units and Corporate Services, the role helps create a consistent customer experience, strengthens brand loyalty, supports customer retention and contributes directly to the Group's sustainable growth and competitive advantage. Preferred Candidate Profile: Preference will be given to candidates who have: Proven experience: managing customer experience: across multiple business functions. Excellent interpersonal, presentation and stakeholder engagement skills. Demonstrated ability to analyse customer data and implement service improvement initiatives. Experience: coaching frontline teams and fostering a customer-centric culture. Strong knowledge of CRM systems, customer journey mapping and service quality management. A proactive, analytical and results-oriented approach with a passion for delivering exceptional customer experiences. Salary N250,000 - N300,000 per month. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email. Note: Resumption is 1st October 2026. Application Deadline: 30th September, 2026. View all Jobs in Nigeria Lagos State Customer Experience: Executive job vacancies in Nigeria