Customer Experience Officer At Abis Group
AI summary
ABIS Group, a leading livestock processing company in Nigeria, is hiring a Customer Experience Officer in Abuja on a full-time basis. The role involves managing customer relationships, coordinating order fulfillment, resolving complaints, and ensuring high service standards across the customer journey. Candidates need an HND or B.Sc and 2–5 years of relevant experience.
- Full-time role based in Abuja
- Customer relationship and order fulfillment focus
- Requires HND/B.Sc and 2–5 years experience
- FMCG, food processing, or logistics background preferred
- Apply by emailing CV to abisgroupng@gmail.com
- Application deadline is 31st August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer At Abis Group evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to JobNetworkNigeria and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobNetworkNigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobNetworkNigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer At Abis Group role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research JobNetworkNigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Overview ABIS Group, a leading player in Nigeria’s growing livestock processing Industry, is at the forefront of driving innovation and expanding Nigeria’s capacity to meet both local and international demand for high-quality livestock products. Job Position: Customer Experience: Officer Job Location: Abuja Job type: Full-time Job Summary The Customer Experience: Officer is responsible for managing customer relationships, coordinating order fulfillment, ensuring exceptional service delivery, resolving customer concerns, and supporting customer retention initiatives. The role serves as the primary interface between the Company and its customers, ensuring a seamless customer journey from order placement through product delivery while maintaining the highest standards of professionalism, responsiveness, and customer satisfaction. Job Responsibilities: Serve as the primary point of contact for customers, distributors, retailers, institutional buyers, and other stakeholders. Manage customer inquiries, orders, requests, and service issues in a timely and professional manner. Coordinate with Production, Quality Assurance, Cold Chain, Logistics, and Sales teams to ensure accurate and timely order fulfillment. Monitor order status and proactively communicate updates to customers. Investigate, document, and resolve customer complaints and product-related concerns in accordance with company procedures. Maintain customer records, transaction histories, and service logs within the Company ERP and CRM systems. Support product traceability and recall procedures where required. Monitor customer satisfaction levels and recommend service improvement initiatives. Assist in managing key customer accounts and maintaining long-term business relationships. Prepare periodic customer service, complaint, and satisfaction reports for management review. Ensure compliance with company quality standards, food safety requirements, and customer service protocols. Job Requirements: HND / B.Sc in Business Administration, Marketing, Customer Relationship Management, Communications, or a related discipline. Minimum of 2 – 5 years experience: in customer service, customer relations, sales support, order management, or account management, preferably within the FMCG, food processing, manufacturing, or logistics sectors. Experience: working with ERP and CRM platforms will be an added advantage. Excellent communication, interpersonal, and relationship management skills. Strong problem-solving and conflict-resolution abilities. High level of professionalism, customer focus, and attention to detail. Proficiency in Microsoft Office and customer relationship management (CRM) systems. Application Deadline 31st August, 2026. How to Apply Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email. Tagged as: Customer Service About ABIS Group ABIS Group, a leading player in Nigeria’s growing livestock processing Industry, is at the forefront of driving innovation and expanding Nigeria’s capacity to meet both local and international demand for high-quality livestock products.