Admin Assistant/Customer Advisor
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As an admin assistant/customer advisor, you will address inquiries via phone, email, and chat, resolve issues, and ensure a positive customer experience. You'll handle complaints, provide accurate information, and maintain detailed records. Collaboration and continuous learning are key.
- Salary: NGN 70,000 - 150,000 plus commission
- Full-time, 8 to 5, Lagos location
- Entry level, 1 year experience required
- Preference for male candidates aged 22-28
- Must be computer literate with MS Office skills
Description
Find a Job + + + + Search Admin Assistant/Customer Advisor Koy Technology Solutions Admin & Office 2 months ago Easy apply Lagos Full Time IT & Telecoms NGN 70,000 - 150,000 Negotiable Plus Commission Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary As an admin assistant/customer advisor, you will address inquiries via phone, email, and chat, resolve issues, and ensure a positive customer experience. You'll handle complaints, provide accurate information, and maintain detailed records. Collaboration with team members and continuous learning are key to this role's success. Min Qualification: High School (S.S.C.E) Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Respond to inquiries and follow up on pending email communications. Create emails for hosts and organise document folders for easy access and retrieval. Utilise LinkedIn, Indeed, Glassdoor, and direct client websites to send applications for potential client proposals. Schedule and coordinate meetings with clients. Use ChatGPT to assist in modifying and optimising proposals. Create and maintain documents using Microsoft Word and Excel, incorporating AI for optimisation. Assist with various administrative tasks as needed. Efficiently surf and navigate the web. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Resolve customer issues and complaints with empathy and efficiency. Provide accurate information about products, services, and company policies. Assist customers with order placement, tracking, and returns. Maintain detailed and accurate records of customer interactions and transactions. Work with team members and other departments to resolve complex issues and ensure customer satisfaction. Anticipate customer needs and offer solutions to enhance their experience. Gather customer feedback to identify areas for improvement and contribute to service enhancements. Meet or exceed performance targets and service level agreements. Requirements: Minimum of 1 year of working experience Familiar with Microsoft Office packages. Preferable Age 22 - 28 Preferred typing speed of 30-35 WPM. Excellent interpersonal communication skills. NYSC members are encouraged to apply. Ability to work independently and manage pressure effectively. Preferably a Male candidate Must be computer literate Note: This is not a remote job Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .