Employee Relations Partner

AI summary

Moniepoint Incorporated is hiring an Employee Relations Partner in Lagos, Nigeria. The role focuses on complex case management, conflict resolution, policy interpretation, and culture alignment across the organization. The ideal candidate will have 3–5 years of HR or employee relations experience, strong knowledge of labor laws, and the ability to partner with leaders, HRBPs, and Legal teams to ensure fair, compliant, and high-performance workplace practices.

• Role based in Lagos within a leading African fintech company
• Focus on complex employee relations case management and advisory
• Requires 3–5 years of progressive HR or ER experience
• Strong emphasis on compliance, fairness, and stakeholder management

Original source description

Employee Relations Partner at Moniepoint Incorporated ⏲ Jul 30, 2026, 2:01 PM ⋕ View all Banking & Financial Services jobs Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are recruiting to fill the position below: Job Title: Employee Relations Partner Location : Lagos About the Role Beyond case management, the Senior Associate, ER Partner shall provide on the ground reference point for process and quality questions on conflict resolution, policy interpretation and culture alignment. The role requires sound judgment, attention to detail, and the ability to balance empathy with fairness, so that leaders and HRBPs can rely on clear, well-reasoned guidance grounded in both compliance and Moniepoint's values. The Senior Associate, Employee Relations Partner is an experienced case management specialist and subject matter expert responsible for maintaining fair, compliant, and high performance workplace culture. This role exists to ensure that employee relations (ER) practices not only mitigate risks but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations. Duties & Responsibilities: Partner with leaders, HRBPs, and Legal teams to resolve complex employee relations cases with fairness, consistency, and business alignment. Analyze ER trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy Updates. Serve as a trusted voice of objectivity, balancing employee advocacy and organizational needs in every decision. Liaise with Legal, Internal Control, Compliance, and other functions on case-specific matters, escalating appropriately per the established escalation framework. Support the ER Partner in preparing data and reporting for ER metrics, trend analysis, and management reviews. Maintain accurate, up-to-date case records and ensure documentation meets the standard required for internal audit, appeal, or external legal challenge. Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety. Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies. Requirements: Strong written communication skills, with the ability to produce clear, well-organised case documentation under time pressure. Bachelor's Degree in Human Resources, Business Administration, Law, or a related field. Strong knowledge of labor laws and employment practices, with exposure to multiple geographies considered an advantage. Proving experience: managing investigations, conflict resolution, and policy enforcement. Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently. 3–5 years of progressive HR or Employee Relations experience, including direct case management in a complex regulated environment. Preferred Qualifications: Professional certification in progress or completed (e.g., CIPM, SHRM, or relevant Legal/ER specialization). Experience: in fintech, banking, or other high-growth, multi-entity organizations. Familiarity with case management or HRIS platforms used to track disciplinary and grievance matters. About You: You communicate with clarity and confidence, building trust at every level. You think systemically — you see patterns behind cases and design solutions that prevent recurrence. You’re calm, objective, and grounded — even in high-stakes situations. You value compliance but see your role as enabling business success, not blocking it. You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.” What Success Looks Like Consistent, fair, and timely resolution of employee relations issues across all entities. Enhanced ER literacy among managers and HRBPs through structured education: and guidance. Policies and practices are perceived as clear, fair, and aligned with Moniepoint’s culture and legal standards You are recognized as a trusted advisor by business and HR leaders on complex ER and compliance matters. Reduced recurrence of ER incidents through proactive coaching, early intervention, and data-led prevention. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State