Front Office Manager

AI summary

Domeo Resources International is hiring a Front Office Manager in Aba, Abia, Nigeria. The role provides strategic leadership and day-to-day management of all front office operations in a luxury hotel, covering guest arrivals and departures, reservations, concierge, guest relations, night operations, revenue optimization, and team supervision. The position reports to the General Manager and requires strong hospitality, service excellence, and revenue management skills.

• Senior hospitality leadership role in a luxury hotel environment
• Based in Aba, Abia, Nigeria
• Reports to the General Manager with multiple direct reports
• Covers front office operations, reservations, guest experience, and revenue optimization
• Focus on luxury service standards, occupancy, ADR, and RevPAR performance

Original source description

Front Office Manager at Domeo Resources International ⏲ Aug 21, 2026, 11:14 AM ⋕ View all Customer Service & Support jobs Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Front Office Manager Location: Aba, Abia Reports to: General Manager Direct Reports: Assistant Front Office Manager, Night Manager, Guest Relations Officer, Concierge, Front Desk Agents, Reservations Agents Main Functions The role oversees guest arrival and departure processes, reservations, concierge services, guest relations, night operations, revenue optimization, and front office administration while ensuring operational excellence, financial performance, and compliance with hotel policies and luxury hospitality standards. The Front Office Manager is responsible for the strategic leadership, planning, coordination, and day-to-day management of all Front Office operations to ensure the delivery of exceptional guest experiences in line with the standards of a superior luxury hotel. The Front Office Manager serves as the ambassador of the hotel's service culture, ensuring every guest interaction reflects professionalism, warmth, efficiency, and personalized hospitality. The role also works closely with other departments to maximize guest satisfaction, occupancy, operational efficiency, and profitability while maintaining high employee engagement and continuous improvement. Role Responsibilities: Front Office Operations Management: Ensure seamless guest arrivals, departures, room allocations, and guest account management. Oversee reception, guest services, concierge, bell services, telephone operations, airport transfers, valet services, and night operations. Plan, organize, coordinate, and supervise all Front Office operations, ensuring smooth and efficient service delivery 24 hours a day. Ensure operational readiness at all times, including peak periods and special events. Monitor room availability, room status, and occupancy to maximize operational efficiency. Ensure all Front Office procedures comply with the hotel's Standard Operating Procedures (SOPs). Maintain high standards of professionalism, appearance, and guest service throughout the Front Office. Guest Experience: & Service Excellence: Monitor guest feedback, online reviews, and guest satisfaction surveys, implementing corrective actions where necessary. Ensure personalized guest experiences through proactive engagement and attention to detail. Handle and resolve guest complaints, concerns, and service recovery issues promptly and professionally. Deliver exceptional guest service consistent with superior luxury hospitality standards. Promote a guest-centric culture focused on exceeding guest expectations. Ensure all guest requests are responded to promptly and efficiently. Personally welcome VIPs, returning guests, long-stay guests, corporate clients, dignitaries, and special visitors. Reservations & Revenue Optimization: Monitor daily occupancy, room rates, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and other key revenue indicators. Ensure effective room inventory management across all distribution channels. Ensure accurate management of corporate, group, and online reservations. Monitor overbooking strategies, room upgrades, and complimentary room approvals. Maximize room revenue through upselling, cross-selling, and strategic room allocation. Collaborate with the Sales & Marketing team to optimize occupancy and room revenue. Oversee room reservations, bookings, room inventory, and allocation strategies. Financial Management & Revenue Control: Supervise the night audit process and ensure all revenue is accurately posted. Review daily revenue reports and Front Office financial performance. Ensure all Front Office financial transactions are processed accurately and securely. Ensure timely reconciliation of guest folios and financial transactions. Monitor Front Office budgets and operational expenses. Monitor cash handling, credit card transactions, billing, foreign currency transactions, and guest account settlements. Identify opportunities to improve revenue while controlling operational costs. Team Leadership & Human Resource Management: Develop duty rosters and staffing schedules to ensure adequate coverage. Promote employee engagement, teamwork, accountability, and service excellence. Identify staff training and development needs. Conduct performance appraisals and provide constructive feedback. Ensure compliance with grooming standards, attendance policies, and disciplinary procedures. Foster a positive working environment that encourages continuous improvement. Recruit, train, coach, supervise, and evaluate Front Office employees. Quality Assurance & Operational Excellence: Conduct regular inspections of the Front Office, lobby, reception area, concierge desk, business centre, guest waiting areas, and public spaces. Coordinate mystery guest evaluations and internal quality audits. Ensure all service standards meet or exceed luxury hospitality expectations. Monitor adherence to SOPs and brand standards. Review operational performance and implement quality improvement initiatives. Ensure continuous improvement in guest service delivery. Guest Relations & VIP Management: Ensure special requests are fulfilled accurately. Manage guest recognition programmes and loyalty initiatives. Handle sensitive guest situations with discretion and professionalism. Develop and maintain strong relationships with repeat guests, corporate clients, government officials, diplomatic guests, and VIPs. Coordinate VIP arrivals, amenities, room inspections, and personalized services. Coordination with Other Department: Ensure effective communication between Front Office and all operational departments. Work closely with Housekeeping to ensure timely room cleaning and availability. Liaise with Food & Beverage regarding guest dining arrangements, events, and special requests. Coordinate with Engineering for prompt resolution of maintenance issues affecting guest rooms or public areas. Coordinate with Sales & Marketing on group arrivals, corporate bookings, conferences, and events. Collaborate with Security to ensure guest safety and security. Technology & Systems Management: Oversee the effective use of the Property Management System (PMS), Central Reservation System (CRS), Point of Sale (POS), Customer Relationship Management (CRM), and other hotel technology systems. Ensure accurate guest profiles and reservation records. Support digital initiatives that enhance guest convenience and operational efficiency. Ensure data accuracy, confidentiality, and compliance with information security standards. Monitor system performance and report technical issues promptly. Health, Safety & Security: Ensure lost-and-found procedures are properly managed. Ensure compliance with occupational health and safety regulations. Coordinate emergency response activities during Front Office incidents. Promote a safe working environment for employees and guests. Monitor guest security procedures and access control. Ensure compliance with hotel safety, fire, and emergency procedures. Reporting & Administration: Prepare daily, weekly, monthly, and quarterly Front Office operational reports. Maintain accurate guest records, incident reports, complaint logs, and operational documentation. Monitor Front Office KPIs and departmental performance. Submit occupancy forecasts, revenue reports, staffing reports, and departmental analyses to management. Participate in management meetings and strategic planning sessions. Prepare departmental budgets and business plans. Compliance & Continuous Improvement: Implement continuous improvement initiatives to enhance efficiency and guest satisfaction. Review and update Front Office SOPs regularly. Encourage innovation and service excellence within the department. Ensure compliance with company policies, luxury brand standards, statutory regulations, and industry best practices. Support internal and external audits. Qualifications and Requirements: Education: and Certifications: Bachelor's Degree or HND in Hospitality Management, Business Administration, or related field. Professional front office/hospitality certification is an advantage. Experience: Strong working knowledge of hotel PMS (e.g., Opera, IPMS) and revenue management principles. Minimum of 5 years' front office experience, with at least 2 years in a supervisory/managerial capacity in a luxury or upscale hotel. Skills Technical Skills: Revenue and yield management Reporting and forecasting. Hotel PMS proficiency Reservations management Front office financial controls Soft Skills: Professional communication Team supervision and training Problem-solving under pressure Guest-centric leadership Attention to detail. How to Apply Interested and qualified candidates should submit their CV and Cover Letter to: recruitment@domeoresources.org using "Front Office Manager_Aba" as the subject of the email. Note: Only shortlisted candidates will be contacted. Application Deadline: 7th September, 2026. View all Jobs in Nigeria Aba and 1 other location Aba , Abia State Front Office Manager job vacancies in Nigeria