Customer Service Representative
AI summary
Luxury Luchy Wears is hiring a Customer Service Representative in Lagos, Nigeria. The role involves handling customer inquiries across phone, email, chat, WhatsApp, and social media, resolving complaints, supporting sales and retention, and maintaining CRM records. OND holders and fresh graduates with good communication skills are welcome to apply.
- Full-time role based in Lagos, Nigeria
- Salary range NGN 150,000 – 250,000
- OND minimum; fresh graduates accepted
- 0–2 years experience in customer service or related roles
- Multi-channel support: phone, email, chat, WhatsApp, and social media
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Luxury Luchy Wears and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Luxury Luchy Wears before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer service representative Luxury Luchy Wears Consulting & Strategy Today Easy apply New Lagos Full Time Recruitment NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary A Customer Service Representative (CSR) is the first point of contact between a company and its customers. Your main job is to solve problems, answer questions, and make sure customers have a smooth experience: with the company’s product or service. Min Qualification: OND Experience: Level: Internship & Graduate Experience: Length: No Experience/Less than 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Customer Support & Communication: Respond to customer inquiries through phone calls, email, live chat, WhatsApp, and social media Explain products, services, policies, fees, and how to use platforms/apps Provide accurate information about accounts, claims, deliveries, payments, or technical issues. Complaint Resolution & Problem Solving: Listen to customer complaints with empathy and professionalism Troubleshoot issues and provide solutions within company guidelines Log complaints in the CRM/ticketing system and track them to resolution Escalate complex issues to supervisors, technical, or billing teams and follow up for closure. Sales Support & Retention: Identify customer needs and recommend relevant products/services Upsell and cross-sell Retain customers by resolving concerns quickly and promoting loyalty programs Educate customers on self-service channels: mobile app, USSD, website, FAQ. Documentation & Reporting: Maintain accurate records of all customer interactions in the CRM Update customer account details and case notes Generate daily/weekly reports on call volume, issues, and resolution rates Collect feedback and report trends to the Team Lead/Manager. Compliance & Quality: Adhere to company scripts, SLA, data protection, and confidentiality policies Meet KPIs: Average Handling Time, First Call Resolution, CSAT, NPS Participate in training to stay updated on products and service standards. Requirements: Minimum of an OND in any field HND/BSc preferred for banks, HMOs, and tech companies 0-2 years in customer service, call center, retail, or front desk Fresh graduates with good communication skills are accepted. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job