Social Media / Customer Service Manager
AI summary
Bonzee Consulting, a people-first business consulting firm, is hiring a Social Media / Customer Service Manager in Lagos. The role involves managing social media platforms, WhatsApp Business, customer enquiries, content creation, order processing, and client communication. The ideal candidate should be creative, organised, and customer-focused, with experience in digital engagement and brand promotion.
- Full-time role based in Lagos, Nigeria
- Requires OND and minimum 3 years relevant experience
- Focus on social media management, WhatsApp Business, and customer service
- Involves content creation, order handling, and customer follow-up
- Experience in skincare, wellness, or consumer brands is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Social Media / Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bonzee Consulting and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Social Media / Customer Service Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bonzee Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Bonzee Consulting is a people-first business consulting firm. We help businesses set up and improve people operations to scale faster in Nigeria and across Africa. Social Media / Customer Service Manager Job Type Full Time Qualification OND Experience: 3 years Location Lagos Job Field Sales and Business Development Job Summary We are seeking a Social Media & Customer Service Manager to manage the company’s social media presence, WhatsApp Business, customer enquiries, and day-to-day client communication. The ideal candidate should be creative, organised, customer-focused, and an excellent communicator, with the ability to engage customers professionally, manage orders and follow-ups, create engaging content, and represent the brand positively across digital platforms. Key Responsibilities: Social Media Management: Manage and maintain the company’s social media platforms and online presence. Create, schedule and publish engaging content that aligns with the brand’s identity and target audience. Respond to comments, direct messages, mentions and other customer interactions across social media platforms. Monitor social media trends and identify opportunities to increase engagement, reach and brand visibility. Develop content ideas around health, wellness, supplements, products, customer education: and promotions. Monitor audience engagement and provide regular updates on social media performance. Content Creation & Brand Promotion: Create engaging photo, video and short-form content for social media platforms. Participate in occasional physical content shoots and brand activities Develop creative content concepts that showcase the company’s products and communicate their value effectively. Ensure all content published maintains the company’s brand image and communication standards. Customer Service & WhatsApp Management: Manage the company’s WhatsApp Business account and respond promptly to customer enquiries. Provide accurate and professional information about products, availability, pricing, delivery and ordering processes. Handle customer questions, complaints and concerns professionally and ensure appropriate resolution. Follow up with customers regarding enquiries, abandoned orders, pending payments and completed purchases. Build positive customer relationships and encourage repeat purchases through excellent service. Orders, Sales & Customer Follow-Up: Receive and process customer orders through WhatsApp and social media channels. Coordinate with relevant team members to ensure orders are properly processed and delivered. Identify sales opportunities during customer interactions and recommend suitable products where appropriate. Maintain accurate records of customer enquiries, orders and follow-ups. Reporting & Administration: Track customer enquiries, orders, complaints and follow-ups. Monitor social media engagement and customer response patterns. Provide regular reports on social media activities, customer feedback and notable issues. Keep customer information and communication records organised and up to date. Gather customer feedback and communicate recurring concerns or suggestions to management. Requirements: & Qualification Minimum of OND in Marketing, Mass Communication, Business Administration, Public Relations, or a related field. Minimum of 3 years of relevant experience: in social media management, customer service, digital marketing or a related role. Proven experience: managing WhatsApp Business and handling customer enquiries. Strong social media management skills with a good understanding of platforms such as Instagram, TikTok, Facebook and WhatsApp. Experience: in skincare, wellness, health supplements, beauty or consumer brands would be an added advantage. Experience: handling orders, complaints and customer follow-ups is an added advantage. Strong content creation skills, including basic photography and video creation/editing. Creative, organised, proactive and customer-focused. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: contact@bonzeeconsulting.com using the Job Title as the subject of the email. Build your CV for free. Download in different templates.