Customer Experience Officer
AI summary
Flash Delivery is hiring a Customer Experience Officer to handle inquiries, complaints, and shipment tracking while improving customer satisfaction. The role offers N120,000–N150,000 monthly and requires a degree plus 1–3 years of customer service experience. Apply by emailing your CV to career@flashdelivery.africa by 7th September 2026.
- Salary of N120,000–N150,000 per month
- Requires OND/HND/Bachelor's degree and 1–3 years experience
- Experience in logistics or e-commerce support is an advantage
- Application deadline is 7th September 2026
- Apply by emailing CV to career@flashdelivery.africa
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N120,000 - N150,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flash Delivery and the role in Not specified.
- Add concrete examples related to call_center, entregador, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flash Delivery before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction. Responsibilities: Escalate unresolved issues. Maintain customer records. Improve customer satisfaction ratings. Handle customer inquiries and complaints. Track shipments and provide updates. KPI Escalation Rate Customer feedback rating % complaints resolved Calls, chats, emails handled Customer Satisfaction (CSAT) Repeat customers maintained First Contact Resolution Number of escalated cases Daily Customer Interactions Customer Retention Rate Average response time to inquiries Shipment Tracking Support Accuracy Issues resolved at first interaction Correct information provided Response Time Target: CSAT above 90%. Complaint Resolution Rate Requirements: OND / HND / Bachelor's Degree in any relevant field. Experience: in logistics or e-commerce customer support is an advantage. 1–3 years of experience: in customer service or client relations. Skills: Active listening. Conflict resolution. Customer relationship management. Computer literacy. Excellent communication. N120,000 - N150,000 monthly. How to Apply Interested and qualified candidates should send their CV to: career@flashdelivery.africa using the Job Title as the subject of the email. Application Deadline: 7th September, 2026. View all Jobs in Nigeria Lagos State Customer Experience: Officer job vacancies in Nigeria