Sales Operations Manager
AI summary
Ruff n Tumble, a leading Nigerian clothing brand for teens and kids, is hiring a Sales Operations Manager to drive regional sales performance, operational excellence, and customer experience across assigned stores. The role requires 8–10 years of experience and a Bachelor’s or Master’s degree, and is based in Lagos.
- Full-time role based in Lagos, Nigeria
- Requires 8–10 years of relevant experience
- Bachelor’s degree required; MBA/MSc/MA is an added advantage
- Focus on sales performance, retail operations, and customer experience
- Leadership of Store Leads and Assistant Store Leads
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ruff n Tumble and the role in Not specified.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales Operations Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ruff n Tumble before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Ruff n Tumble is Nigerian’s Leading Clothing Brand for Cool teens and Kids with an international appeal. At Ruffntumble, we design, produce and retail clothing for boys and girls from new born to sixteen -year olds (0-16 yrs). Our style is trending with pieces that allow the young dynamic Nigerian to express their personal style. We have evolved ove... Sales Operations Manager Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA Experience: 8 - 10 years Location Lagos Job Field Sales and Business Development Job Purpose The Sales Operations Manager is responsible for driving regional sales performance, operational excellence, profitability, customer experience, and people effectiveness across assigned stores or territories. The role ensures the execution of business strategies, achievement of sales targets, optimization of retail operations, and delivery of a premium brand experience: while maintaining compliance with company standards and driving sustainable growth. Key Responsibilities: Sales Performance & Revenue Growth Deliver regional sales targets across all assigned stores and territories. Drive revenue growth and maximize regional portfolio profitability (ROI by region/store cluster). Monitor and improve store conversion rates (footfall to transactions). Increase average basket size and Average Order Value (AOV). Develop and execute regional action plans to address sales gaps and capitalize on opportunities. Ensure achievement of commercial KPIs and business objectives. Business Performance & Operational Excellence Drive regional cost control and productivity optimization initiatives. Monitor and improve operational efficiency scores through audits and service excellence. Ensure full compliance with SOPs and operational policies across all stores. Maintain high standards of visual merchandising and consistent brand execution. Monitor stock accuracy through effective inventory control processes. Lead shrinkage and loss prevention initiatives to minimize business risk. Ensure efficient store operations and resource utilization. Strategic Execution & Regional Growth Translate national sales, operations, and marketing strategies into regional execution plans. Ensure alignment and implementation of company commercial initiatives. Lead regional expansion projects and support new store openings. Execute regional campaigns, partnerships, promotional activities, and events. Drive local market adaptation initiatives and identify opportunities for innovation. Provide strategic recommendations based on regional business performance. Customer Experience: & Commercial Excellence Drive customer acquisition growth across assigned regions. Expand and strengthen customer database and loyalty initiatives. Improve customer satisfaction metrics and Net Promoter Score (NPS). Ensure timely resolution of customer complaints within agreed SLAs. Drive customer retention through CRM and engagement initiatives. Maintain and elevate premium customer experience: standards across all locations. Talent Management & Leadership Lead, coach, and develop Store Leads (SLs) and Assistant Store Leads (ASLs). Build succession readiness for critical retail leadership positions. Drive staff productivity and optimize sales per employee. Partner with HR to support recruitment and workforce planning. Improve employee engagement and retention across assigned regions. Foster accountability, ownership, and performance culture. Governance, Reporting & Stakeholder Management Deliver market intelligence and regional insight reports to support business decisions. Conduct periodic business reviews and performance analysis. Track and report key commercial and operational KPIs. Build strong cross-functional collaboration across Sales, Operations, HR, Marketing, Finance, Supply Chain, and Customer Experience: teams. Ensure leadership ownership and effective stakeholder management. Qualifications & Experience: Bachelor’s Degree in Business Administration, Sales, Retail Management, Marketing, or related discipline. Master’s Degree or professional certification is an advantage. Minimum of 8–10 years’ experience: in Retail, Sales Operations, Commercial Operations, or Multi-site Store Management. Proven experience: managing regional sales performance and retail operations. Strong analytical, commercial, and leadership capability. Check how your CV aligns with this job Method of Application Please send resume to recruitment@ruffntumblekids.com Build your CV for free. Download in different templates.