Regional IELTS Manager - EU, Pakistan & CIS
AI summary
IDP Education Limited is hiring a Regional IELTS Manager based in Lagos to oversee IELTS Test Centre operations, customer service, and commercial growth across the EU, Pakistan, and CIS regions. The role requires strategic leadership, operational experience, and strong relationship-building skills to ensure centres meet IELTS delivery standards. This is a full-time position within a global student placement organization.
- Full-time role based in Lagos with regional oversight across EU, Pakistan, and CIS
- Requires strategic operations, sales, or marketing background
- Involves managing Test Centre standards, customer service, and commercial growth
- Mentoring new centre administrators and supporting onboarding of Associate Centres
- Part of the world's largest international student placement provider
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Regional IELTS Manager - EU, Pakistan & CIS evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to IDP Education Limited and the role in Lagos.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Regional IELTS Manager - EU, Pakistan & CIS role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research IDP Education Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Regional IELTS Manager - EU, Pakistan & CIS at IDP Education: Limited ⏲ Sep 11, 2026, 5:00 AM ⋕ View all Teaching & Education: jobs IDP Education: Limited is the world's largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country. We are recruiting to fill the position below: Job Title: Regional IELTS Manager - EU, Pakistan & CIS Requisition ID: 4383 Location: Lagos Job type: Full-time Role purpose The role will need to ensure that Test Centres receive the administrative support necessary to ensure efficient and effective operations and that they are adhering to IELTS delivery standards, working in collaboration with internal stakeholders across the business. The IELTS regional team consists of Regional IELTS Director, Associate Directors and Regional IELTS Managers working closely across the Test Centre network in the region. Ideal candidates will be strategic in nature, challenging, has extensive experience: in an operation, sales / marketing role in their background, motivated individuals, experienced in the discovery process and adept at mining and building external relationships are highly essential. S/he will also act as mentor for new centre administrators to setup Associate Centres as per IELTS standards. Key Accountabilities Customer Service: Organize and execute dedicated regional webinars and targeted engagement initiatives specifically tailored for Test Takers to improve regional test-taker satisfaction and support in alignment with associated Test Centres. Develop proactive and cooperative relationships with IELTS Test Administrators at Associate Centres. Manage the escalation of any customer complaints and ensure the B2C Touchpoints are optimised. Lead and manage the transformation of the region’s Test Centres into customer service centres of excellence by ensuring each staff member involved in testing have received the appropriate training in customer service. Ensure all test takers receive exemplary customer experience: at every contact point before, during and after sitting the IELTS test Commercial: Direct regional budget reviews and submissions to guarantee strategic alignment with business expansion targets. Expand Test Centre Business Development footprints with a specific focus on computer-delivered test options. Proactively monitor IELTS competitor local offer and keep regional team and test centre management abreast of these market changes to ensure IDP offer meet current demand. Ensure IA fee invoices are followed up and timely settled by Associate centres. Develop launch plans for new IELTS products and initiate projects to improve our offer to test takers and recognising organisations Coordinate with Regional Marketing team and IELTS Central Operations to ensure all test centres related information stated on/offline mediums and systems are updated on proactive basis. Conduct exhaustive Competitors' Analysis and Competitors' Pricing reviews to safeguard and improve local market share. Provide monthly feedback to Test Centres about their performance and address any issues that may arise Centre Operations Management: Plan, sign off on, and deliver end-to-end operational execution for Sign-off and Test Centre Closure Plans. Supervise case reviews and technical assistance operations through the IOC Support and Service Desk pipelines. Oversee and support structured Test Centre audits, iLearn audits, and maintain rigorous alignment with Business Assurance team. Support Test Centre staff by sharing guidance and best practices to ensure IELTS operations are conducted in line with established standards. Coach test centre managers seeking to improve operationally. Own the end-to-end framework for New Test Centre Onboarding Activities, administrative operations support, and systemic Test Centre Operations reviews. Oversee the regular auditing of regional test session availabilities across all product profiles (including IOC+P, IOC, UKVI, and Life Skills). Provide regular management reports and statistical analysis of candidate trends and market developments in the region. Review self-audit reports and follow-up activities to ensure that compliance is maintained across the Test Centre network Work with Head IELTS Business Assurance to maintain the IELTS quality and compliance framework across the Test Centre network Stakeholder Management: Contribute to the visibility of IELTS across B2B and B2C channels by leading relationship-building efforts and sharing relevant market insights. Product and Training Support: Oversee structural rollout mechanics for new regional projects, new product enhancements across the IELTS Network, and the commercial roll-out of new products/services. Provide technical and strategic training team support for localized IELTS training courses and ongoing professional development initiatives. Required Experience: Self-starter with plenty of drive and used to working outside a formal office environment Track record of meeting sales targets with well-developed and effective negotiating skills Competent user of Microsoft Office suite. Strong sector knowledge and experience: of international education: and / or testing services Ability to work effectively as part of a globally dispersed team with strong analytical and problem-solving skills Ability to establish strong relationships, understand corporate wide business issues and influence key internal stakeholders Ability to manage critical deadlines and competing priorities Bachelor’s Degree or equivalent How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State