Managed Services NOC Supervisor
AI summary
Equinix Nigeria is hiring a Managed Services NOC Supervisor to lead NOC technicians and engineers, manage network operations, and ensure timely resolution of customer access requests and network alerts. The role is based in Lekki, Lagos, and requires at least 8 years of relevant experience in a NOC, ISP, or data center environment.
- Lead and supervise NOC technicians and engineers including recruitment, scheduling, and performance evaluation
- Manage 24/7 Managed Service Desk and South-South network operations
- Ensure network alerts and equipment faults are resolved within specified timelines
- At least 8+ years of relevant NOC or telecommunications experience required
- BSc or HND in Engineering degree required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, part_time, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Managed Services NOC Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Equinix Nigeria and the role in Lekki.
- Add concrete examples related to internship, part_time, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Managed Services NOC Supervisor role in internship, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Equinix Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Managed Services NOC Supervisor at Equinix Nigeria ⏲ Aug 17, 2026, 9:17 AM ⋕ View all Data Science & Analytics jobs Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. We are recruiting to fill the position below: Job Title: Managed Services NOC Supervisor Job ID: JR-158802 Location: Lekki, Lagos Job Summary The ideal candidate will be required to monitor and manage key performance metrics, and also support a culture of innovation, excellence & collaboration. He/She will manage on-staff NOC technicians and engineers; this includes recruitment, supervision, scheduling, mentoring & development and evaluation. The Managed Service NOC Supervisor will be responsible for managing relationships with functional stakeholders. Responsibilities: Ensure customer access requests: MCLS and ILA sites are treated within specified timelines Ensure that network alerts, equipment faults are responded to, diagnosed and resolved within specified timelines Ensure weekly/monthly/ad hoc backhaul reports, customer reports on remote hand requests, call out tickets and backhaul performance events are prepared and delivered within specified timelines, whilst tracking escalations and other key performance indicators Maintain and ensure full compliance with all processes and procedures Answer all customer related telephone calls within defined timelines Ensure to provide all reasonable assistance to Customer NOC, including to provide appropriate data to Customer NOC for the generation of System NOC reports, Root Cause Analysis and lessons learned Interface with internal/external customers on operational issues and related customer events, using the company's standard operating procedures Develop, maintain, and enforce standard operating procedures (SOPs) for incident management Lead the detection, logging, and resolution of network and customer issues, acting as the primary escalation point for major incidents Ensure receipt and response to call out tickets from customer NOC within specified timelines Undertake in any other ad hoc activity as assigned by Head of GNOC. Coordinate performance of maintenance routine services as and when requested by the customer in conjunction with required teams Supervise, train, and mentor NOC technicians and engineers, including managing shifts and performance evaluations Supervise Managed Service Desk and South-South network 24-hours per day and 7 days a week Track remote hands request with tickets and ensure they are updated accurately. Ensure the provision of feedback to Head of GNOC on the status of network events Ensure proper organizational attention to the problem, escalation or corrective action Qualifications Leadership and self- management skills Problem resolution skills with a flexible approach to problem solving Technical & Professional proficiency (Operation and Maintenance field), preferably for a large ISP, ASP, web hosting facility, data center or telecommunications company Experience: in submarine, DWDM transmission system, Metro Ethernet optics connectivity with specific experience: providing operational support in a fast-paced NOC Good technical documentation skills At least 8+ years of relevant experience: Relationship Management BSc or HND in Engineering degree Capable of multi-tasking, good time management and prioritization of workload Proficiency in MS Office and related AI tools for operations enhancement. Strong analytical and communication skills Ability to assess and prioritize faults and respond or escalate accordingly Able to use initiative to tackle a broad range of problems, while still following procedures and processes Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge Research and writing skills How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lekki and 1 other location Lekki , Lagos State