Client/Customer Service (Iconic Fashion Brand)
AI summary
Dunn & Braxton is hiring a Client Advisor for its iconic fashion brand in Lagos. The role involves handling in-store and online customer interactions, processing orders, supporting logistics, and assisting with visual merchandising. Candidates need an OND, HND, or Bachelor's degree and 3-5 years of relevant experience.
- Full-time customer service role in Lagos fashion retail
- Requires OND/HND/Bachelor's degree and 3-5 years experience
- Involves order processing, logistics, and visual merchandising
- Proficiency in Microsoft Office and ERP systems is an advantage
- Apply via Dunn & Braxton's LinkedIn page
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client/Customer Service (Iconic Fashion Brand) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Dunn & Braxton and the role in Not specified.
- Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client/Customer Service (Iconic Fashion Brand) role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Dunn & Braxton before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are a team of professionals with a combined experience: of over 50 years, dedicated to helping our clients advance their cause. Read more about this company Client/Customer Service (Iconic Fashion Brand) Job Type Full Time Qualification BA/BSc/HND , OND Experience: 3 - 5 years Location Lagos Job Field Customer Care, Success and Service The company is looking to hire an exceptional Client Advisor who will be responsible for supporting the day-to-day customer experience: functions of the business by engaging with physical and virtual clients, processing and confirming orders, supporting logistics, and assisting with visual merchandising. Key Responsibilities: Customer Service Support: Serve as the first point of contact for customers in-store, online, and across digital communication channels Respond promptly and professionally to inquiries, complaints, and feedback from clients Provide accurate information on products, pricing, availability, sizing, and order status Follow up on communication, brand representation, updates, delays, order discrepancies, and customer concerns Perform any other duties assigned by management in support of operations and customer experience: Order Fulfillment: Assist customers with placing orders, processing payments, and confirming purchase details Process customer orders, ensuring accuracy and timeliness in delivery Track/ Monitor orders and coordinate with production, warehouse, and logistics to ensure timely fulfillment and delivery Support quality control checks to ensure garments meet brand specifications before dispatch Visual Merchandising: Assist in maintaining attractive product displays and supporting visual merchandising standards across the showroom or retail space Maintain accurate stock levels of Ready-to-Wear (RTW) items Logistical Support: Receive and inspect incoming client fabrics, coordinate shipments, and manage deliveries with third-party logistics partners. Ensure all packaging meets brand standards Reporting & Analysis: Maintain proper records of customer interactions, orders, and service issues Generate daily, weekly, and monthly reports on inventory, order status, and operational performance Required Skills and Competencies: Excellent verbal and written communication skills Strong interpersonal and customer service skills Good organizational ability and attention to detail Strong time management skills Ability to multitask and work under pressure Attention to detail and commitment to accuracy Basic knowledge of order processing, logistics coordination, and retail presentation Experience: with ERP Systems, data analysis tools, Microsoft Office, and inventory/order management systems Qualifications & Experience: OND, HND, or Bachelor’s degree in any relevant field 3-5 years of experience: in customer service, fashion retail, sales support, logistics coordination, or related functions is an advantage Experience: in a fashion environment is desirable Proficiency in Microsoft Office tools, ERP Systems, data analysis tools, and digital communication is an added advantage Check how your CV aligns with this job Method of Application Interested and qualified? Go to Dunn & Braxton on www.linkedin.com to apply Build your CV for free. Download in different templates.