Payment Operations Officer
AI summary
Moniepoint Incorporated is hiring a Payment Operations Officer in Lagos to handle issue resolution, transaction follow-ups, and cross-departmental coordination. The role focuses on improving customer retention, resolving tickets via Zendesk, and optimizing payment processes. Candidates need 1–2 years of customer-facing experience in financial services or high-growth tech firms.
- Customer-facing payment operations role at a leading African fintech
- Based in Lagos with cross-team coordination responsibilities
- Requires 1–2 years experience in banking or software company
- Involves Zendesk ticket monitoring and issue escalation
- Online application link provided for interested candidates
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Payment Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Not specified.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Payment Operations Officer role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Payment Operations Officer at Moniepoint Incorporated ⏲ Aug 7, 2026, 5:08 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Payment Operations Officer Location : Lagos Job Purpose The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience: can be further optimized based on analysis of the issue log or customer requests. Responsibilities: Record Maintenance: Ensure that all records of follow-up activities and transaction reviews are maintained and easily accessible for future reference. (Channels, Sales, KYC, Chargeback, Recovery, and Fraud) to resolve issues and ensure all updates and follow-ups are communicated effectively. Process Optimization: Identify and suggest improvements to follow-up processes to enhance efficiency, reduce errors, and improve customer satisfaction Escalate Unresolved Issues: Identify issues that are not progressing as expected and escalate them to higher management for further action. Cross-Departmental Coordination: Act as a primary point of contact between the sales team (State Coordinators and Regional Managers) and all issues resolution teams Feedback Collection: Gather customer feedback to identify areas for improvement in service delivery. Risk Mitigation: Implement follow-up procedures that reduce the risk of errors, non-compliance, and customer dissatisfaction. Follow-Up on Open Tickets: Proactively follow up on all open tickets to ensure that they are resolved within the specified time frames. Monitor and Track Issues: Regularly monitor incoming issues from Zendesk and ensure that each ticket is being actively worked on by the Issue Resolution Team. Report Progress: Provide regular updates to the customers and stakeholders on the status of issues, highlighting any bottlenecks or delays. Qualifications Bachelor’s Degree in any related field Customer Empathy Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Ability to think analytically to solve customer problems Have a good understanding of card disputes ( Banking experience: or other related fields) Service-oriented mindset Listening and communication skills 1 - 2 years of customer-facing experience: at a financial institution or a high-growth software development company. Ability to grasp basic technical concepts. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria