Customer Complaints & After-Sales Officer
AI summary
Sakopower is hiring a Customer Complaints & After-Sales Officer in Lagos, Nigeria. The role involves managing customer complaints, tracking faulty and repaired inverters, coordinating after-sales service, and updating customers on repair progress. The position is full-time with a salary of NGN 150,000–250,000 plus commission.
- Full-time role based in Lagos, Nigeria
- Salary NGN 150,000–250,000 plus commission
- Requires HND and minimum 3 years experience
- Focus on inverter repair tracking and customer complaints handling
- Mid-level role in Energy & Utilities sector
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Customer Service & SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Complaints & After-Sales Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sakopower and the role in Not specified.
- Add concrete examples related to sales, call_center, Customer Service & Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Complaints & After-Sales Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sakopower before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Complaints & After-Sales Officer Sakopower Customer Service & Support 1 week ago Easy apply New Lagos Full Time Energy & Utilities NGN 150,000 - 250,000 Negotiable Plus Commission Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer Complaints & After-Sales Service Officer is responsible for managing customer complaints, maintaining accurate records of faulty and repaired inverters, and coordinating the after-sales service process. The role involves recording all incoming and outgoing inverters, monitoring repair progress, following up with engineers, Min Qualification: HND Experience: Level: Mid level Experience: Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibility Keeping accurate records of incoming faulty inverters received for repair. Recording all outgoing/repaired inverters released to customers. Tracking the status of each inverter: received, under repair, repaired, awaiting parts, or collected. Recording customer details and the nature of their complaints. Listening to customers' complaints and ensuring their issues are properly addressed. Following up with engineers/service teams on pending repairs. Updating customers on the progress of their repairs. Escalating unresolved or serious complaints to management. Maintaining proper daily repair and complaints records for management review. Ensuring no faulty or repaired inverter is released without proper documentation. Requirements: A minimum of 3 years of experience: A minimum of a degree in a related field Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job