Customer Experience Manager
AI summary
Sixthlab Medical Nigeria Limited is hiring a Customer Experience Manager in Lagos on a full-time basis. The role involves overseeing the end-to-end customer journey, managing Zoho CRM, coordinating with Sales, Technical, Logistics, Procurement, and Finance teams, and driving customer satisfaction, retention, and service delivery improvements. Salary is N200,000–N250,000 monthly.
- Full-time role based in Lagos, Nigeria
- Salary of N200,000–N250,000 monthly
- Requires Bachelor's degree and 4–6 years' customer experience/operations experience
- At least 2 years in a supervisory or managerial role
- Experience in medical, healthcare, diagnostics, or pharma is an added advantage
- Involves CRM management using Zoho and cross-functional team coordination
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N200,000 - N250,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sixthlab Medical Nigeria Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sixthlab Medical Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Experience: Manager at Sixthlab Medical Nigeria Limited ⏲ Aug 6, 2026, 10:10 AM ⋕ View all Medical & Healthcare jobs SixthLab Medical (also appearing as Sixth Lab Ventures) is a Nigeria-based company specialising in the supply and servicing of diagnostic and therapeutic medical equipment and consumables. We are recruiting to fill the position below: Job Title: Customer Experience: Manager Location: Lagos Employment Type: Full-time Job Summary The role will also drive the effective use of Zoho CRM to ensure customer information, service activities, and follow-ups are accurately captured and managed. The role ensures customers receive exceptional service from initial enquiry through product delivery, installation, after-sales support, and ongoing relationship management. The successful candidate will coordinate closely with the Sales, Biomedical Engineering, Logistics, Procurement, Finance, and HR teams to ensure timely service delivery, effective complaint resolution, customer retention, and continuous improvement of the customer journey. The Customer Experience: Manager is responsible for overseeing and improving the end-to-end customer experience: at Sixthlab Medical Nigeria Limited. Key Responsibilities: Customer Experience: & Relationship Management: Conduct regular customer follow-ups and satisfaction surveys. Develop and implement initiatives to improve customer satisfaction, loyalty, and retention. Manage and continuously improve the entire customer journey across all touchpoints. Build and maintain strong relationships with key customers and stakeholders. Customer Service Operations: Establish service standards and monitor adherence to agreed response and resolution timelines. Ensure customers receive timely updates on deliveries, installations, preventive maintenance, and service requests. Coordinate customer onboarding, product orientation, and after-sales support activities. Ensure prompt and professional handling of customer enquiries, requests, and complaints. Complaint Resolution: Manage customer complaints through to resolution while ensuring excellent customer communication. Identify recurring customer concerns and recommend process improvements to prevent recurrence. Coordinate with relevant departments to resolve issues promptly. Cross-Functional Coordination: Support effective communication between internal teams and customers. Work closely with Sales, Technical, Logistics, Procurement, and Finance teams to ensure seamless service delivery. Monitor outstanding customer issues and drive timely resolution. CRM & Reporting: Manage the effective use of Zoho CRM for customer records, interactions, service requests, and follow-ups. Ensure customer information is accurate, complete, and up to date. Prepare weekly and monthly customer experience: reports, highlighting trends, customer feedback, complaints, and improvement opportunities. Team Leadership: Develop customer service procedures and standard operating processes. Supervise Customer Service personnel and provide coaching where required. Promote a customer-first culture across the organization. Key Performance Indicators (KPIs) Customer Complaint Closure Rate CRM Data Accuracy and Compliance Customer Follow-up Completion Rate Customer Satisfaction Score (CSAT) Customer Retention Rate Number of Customer Experience: Improvement Initiatives Implemented First Response Time to Customer Enquiries Service Delivery Turnaround Time Complaint Resolution Time Qualifications & Experience: Education: Bachelor's Degree in Business Administration, Marketing, Customer Service, Healthcare Administration, or a related discipline. Experience: Experience: in the medical, healthcare, diagnostics, pharmaceutical, or related industry is an added advantage At least 2 years in a supervisory or managerial role. Minimum of 4–6 years' experience: in Customer Service, Customer Experience, Customer Success, or Operations Management. Salary N200,000 - N250,000 monthly. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email. Application Deadline: 20th August, 2026. View all Jobs in Nigeria Lagos State Customer Experience: Manager job vacancies in Nigeria