Operations Manager
AI summary
Peopleplusng is hiring an Operations Manager to oversee daily operations at a premium wellness and spa destination in Nigeria. The role focuses on operational efficiency, team management, customer experience, revenue performance, inventory control, and compliance with premium service standards.
- Oversee daily operations and coordination across all departments and service areas.
- Manage team performance, schedules, accountability, and training needs.
- Drive customer experience, handle complaints, and monitor client retention.
- Support revenue growth, track business targets, and prepare performance reports.
- Control inventory, supplies, costs, and ensure premium hygiene and safety standards.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Peopleplusng and the role in Not specified.
- Add concrete examples related to sales, retail, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Peopleplusng before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
As we continue to strengthen our positioning and elevate the brand experience, we are looking for a highly capable, commercially minded, and hands-on Operations Manager to oversee the day-to-day operations of the business and ensure that every aspect of the client and team experience: meets our standards. Job Summary The Operations Manager will be responsible for ensuring the smooth, efficient, and profitable running of the Facility. The ideal candidate will be expected to understand the numbers, identify operational gaps, improve processes, hold teams accountable, protect the standard, and contribute meaningfully to business growth. This role requires a strong combination of people management, operational discipline, customer experience, business performance, problem-solving, and commercial awareness. Responsibilities: Operations Management: Oversee the daily operations and ensure smooth coordination across all departments and service areas. Monitor opening and closing procedures, staff attendance, schedules, service flow, and operational readiness. Identify operational gaps and implement practical solutions to improve efficiency. Ensure the facility is consistently ready for business and maintained to the required premium standard. Ensure that all services are delivered according to approved standards. Develop, implement, and enforce operational procedures, checklists, and standards. Team Management & Performance: Monitor attendance, punctuality, appearance, conduct, productivity, and service quality. Supervise, coordinate, and manage the performance of theteam. Build a culture of accountability, professionalism, teamwork, and exceptional service. Manage staff schedules and ensure adequate staffing across operating periods. Identify training and development needs and work with management to address them. Set clear expectations and ensure employees understand their responsibilities: and performance targets. Conduct regular performance reviews and provide constructive feedback. Customer Experience: Ensure every client receives a consistently premium and memorable experience. Handle escalated customer complaints and ensure appropriate resolution. Monitor the client journey from booking and reception through service delivery and post-service follow-up. Ensure staff consistently demonstrate professionalism, warmth, discretion, and excellent communication. Identify opportunities to improve the overall client experience. Monitor customer feedback, reviews, repeat visits, referrals, and client retention. Business & Revenue Performance: Support the development and execution of initiatives designed to increase revenue and profitability. Identify opportunities for revenue growth, client retention, upselling, cross-selling, and reactivation. Monitor departmental and overall business targets and take corrective action where required. Track revenue, service utilisation, average customer spend, repeat visits, cancellations, and other relevant business indicators. Monitor daily, weekly, and monthly business performance. Work with the team to maximise bookings and service utilisation. Prepare regular operational and performance reports for management. Inventory, Supplies & Cost Control: Oversee the availability and proper management of products, consumables, equipment, and operational supplies. Monitor operational expenses and identify opportunities for cost optimisation without compromising service quality. Reduce wastage, unnecessary consumption, losses, and operational leakages. Work closely with management and relevant vendors on procurement requirements. Monitor stock levels and ensure timely replenishment. Ensure proper documentation of stock movement and usage. Quality & Compliance: Ensure hygiene, cleanliness, safety, and professional presentation standards are consistently maintained. Identify operational risks and escalate significant issues to management promptly. Ensure all services and operations comply withapproved standards and procedures. Ensure required records, reports, checklists, and documentation are properly maintained. Conduct regular operational checks and quality-control reviews. Reporting & Administration: Analyse operational data and provide management with actionable recommendations. Ensure proper communication of management decisions and operational changes to the team. Coordinate meetings, briefings, and operational reviews as required. Maintain accurate records relating to staffing, sales, inventory, customer feedback, incidents, and operational performance. Prepare daily, weekly, and monthly operational reports. Business Improvement: Support management during the implementation of new systems, policies, services, and business initiatives. Stay informed about relevant developments within the wellness, spa, beauty, and hospitality industries. Continuously reviewoperations and identify opportunities for improvement. Recommend new processes, systems, services, partnerships, or initiatives that can improve efficiency and profitability. Requirements: 5–6 years of relevant experience, with at least 3years in a supervisory or management position. Strong understanding of customer experience: and service excellence. Experience: in spa, wellness, beauty, hospitality, retail, lifestyle, or other customer-facing service businesses will be an advantage. Proficiency in Microsoft Office/Google Workspace and the ability to work with operational and financial reports. Bachelor's Degree in Business Administration, Management, Hospitality Management, Operations Management, or a related field. Ability to work with targets, KPIs, budgets, and performance data. Strong communication, interpersonal, organisational, and problem-solving skills. Demonstrated experience: managing teams and day-to-day business operations. Good knowledge of operational reporting, performance management, inventory control, and cost management. N400,000 - N500,000 per month. How to Apply Interested candidates should submit their CV and a brief cover letter outlining their relevant experience: and why youwould be a strong fit for the role. to: [email protected] using "Application – Operations Manager" as the subject of the email. Note : Only shortlisted candidates will be contacted. Application Deadline: 24th August, 2026. View all Jobs in Nigeria Abuja Operations Manager job vacancies in Nigeria