Technical Support Executive (Operations Engineer)
AI summary
Velvot Nigeria Limited is hiring a Technical Support Executive (Operations Engineer) in Surulere, Lagos on a full-time basis. The role involves resolving customer technical issues around hosting, domains, email, and cloud platforms, supporting migrations and onboarding, and maintaining high service levels. Candidates need a Bachelor's Degree or HND in Computer Science, IT, Engineering, or a related field plus at least 2 years of relevant experience.
- Full-time role based in Surulere, Lagos
- Focus on hosting, domains, email, and cloud support
- Involves migrations, onboarding, and implementations
- Requires 2+ years technical support or cloud operations experience
- Relevant technical certifications are an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in SurulereThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Executive (Operations Engineer) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Velvot Nigeria Limited and the role in Surulere.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Support Executive (Operations Engineer) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Surulere under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Velvot Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Technical Support Executive (Operations Engineer) at Velvot Nigeria Limited ⏲ Aug 21, 2026, 6:04 AM ⋕ View all Technical & Maintenance Services jobs Velvot Nigeria Limited is a modern digital transformation firm specializing in business‑critical emerging technology solutions built on Microsoft technologies. As a platform‑neutral partner to Microsoft, Google, and Amazon, we deliver cloud consulting, IT services, cloud migration, and tailored digital solutions to our clients. We are recruiting to fill the position below: Job Title: Technical Support Executive (Operations Engineer) Location: Surulere, Lagos Employment Type: Full-time Job Purpose The role also contributes to technical documentation, process improvement, and continuous learning to support EnrolWeb's service delivery objectives. The Technical Support Executive (Operations Engineer) is responsible for delivering reliable technical support services, resolving customer issues within agreed service levels, supporting customer onboarding and provisioning activities, executing migration and implementation projects, and ensuring high levels of customer satisfaction. Key Responsibilities: Technical Support & Customer Service: Escalate complex issues appropriately and ensure timely follow-up until resolution. Respond to and resolve customer technical issues relating to web hosting, domains, email services, cloud platforms, and related solutions. Diagnose, troubleshoot, and resolve incidents within agreed Service Level Agreements (SLAs). Support OEM solutions and third-party products offered by the company. Maintain excellent customer communication throughout the support lifecycle. Customer Provisioning & Implementations: Participate in migration projects including email, website, hosting, and cloud migrations. Support implementation and deployment of customer solutions according to approved project plans. Execute customer onboarding activities and ensure timely service activation. Provision customer services including hosting accounts, email platforms, cloud services, SSL certificates, and related products. Technical Operations: Monitor assigned systems and services to ensure optimal performance and availability. Identify recurring issues and recommend preventive measures. Assist in infrastructure administration and platform management activities. Perform routine technical maintenance and operational tasks. Documentation & Reporting: Create and update technical documentation, knowledge base articles, standard operating procedures, and troubleshooting guides. Ensure all assigned tasks are properly updated within approved systems and platforms. Maintain accurate records of support activities, incidents, projects, and customer communications. Collaboration & Continuous Improvement: Work closely with Sales, Product, Commercial, and Development teams to support customer requirements. Contribute ideas that improve operational efficiency, service quality, and customer experience. Pursue continuous technical development through approved training and certifications. Participate in assigned technical projects and provide regular stakeholder updates. Pre-Sales & Proposal Support: Review technical feasibility and implementation requirements: before project commencement. Participate in customer discovery sessions, demonstrations, and technical presentations where required. Assist Sales and Commercial teams in developing technical scopes, implementation plans, and project timelines. Provide technical input for customer proposals, quotations, and solution designs. Qualifications Relevant technical certifications are an advantage. Bachelor's Degree or HND in Computer Science, Information Technology, Engineering, or a related field. Experience: Minimum of 2 years' experience: in technical support, systems administration, hosting support, or cloud operations. Experience: with customer-facing technical support environments. Experience: supporting Microsoft 365, Zoho Workplace, web hosting platforms, DNS, email systems, and cloud services is desirable. Skills & Competencies: Project coordination and implementation support. Team collaboration and communication. Documentation and report writing. Customer service orientation. Attention to detail and process compliance. Time management and prioritisation. Technical troubleshooting and problem-solving. Knowledge of web hosting, DNS, email systems, and cloud technologies. Salary N200,000 / month. How to Apply Interested and qualified candidates should send their CV to: career@velvot.com using the Job Title as the subject of the email. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Surulere Technical Support Executive job vacancies in Nigeria