Call Center Executive
AI summary
Anchor HMO International Company Limited is hiring a customer-focused Call Center Executive to join its team in Lagos. The role involves handling inbound and outbound calls, resolving enrollee enquiries, and ensuring excellent customer experience within the HMO and healthcare environment. Candidates should have 2–3 years of relevant experience and a degree in Nursing, Microbiology, Public Health, Health Administration, or a related discipline.
- Customer-facing call center role in Lagos within the HMO/healthcare sector
- Requires 2–3 years of relevant HMO, healthcare, or health insurance experience
- Bachelor's or HND in Nursing, Microbiology, Public Health, Health Administration, or related field
- Attractive and competitive salary with training and career growth opportunities
- Application deadline is 31st August, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Attractive and competitive salary. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Anchor HMO International Company Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Hot Nigerian Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Hot Nigerian Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Executive role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Anchor HMO International Company Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
We are seeking a customer-focused, professional, and highly responsive Call Center Executive to join our team in Lagos. The ideal candidate should have 2–3 years of relevant experience: in an HMO, healthcare, or health insurance environment and possess a background in Nursing, Microbiology, Public Health, Health Administration, or other related disciplines. The successful candidate will serve as a key point of contact between the organisation and its enrollees, providing timely assistance, resolving enquiries, and ensuring an excellent customer experience. Key Responsibilities: Handle inbound and outbound calls from enrollees and prospective clients professionally. Respond promptly to enquiries regarding healthcare plans, benefits, providers, approvals, and other HMO-related matters. Assist enrollees with provider-related enquiries and direct them to appropriate healthcare facilities. Handle complaints and ensure appropriate escalation and follow-up until resolution. Provide accurate information regarding benefits, exclusions, authorisations, and company procedures. Maintain accurate records of calls, enquiries, complaints, and resolutions. Follow up on outstanding enrollee issues and ensure timely resolution. Liaise with Claims, Medical, Provider, and other relevant departments when necessary. Identify recurring complaints and escalate trends to management for appropriate action. Maintain professionalism, empathy, and confidentiality when dealing with enrollees. Meet established call center performance targets, including response time, resolution rate, and customer satisfaction. Participate in training and continuous improvement initiatives. Requirements: Bachelor's Degree / HND in Nursing, Microbiology, Public Health, Health Administration, or a related discipline. 2–3 years of relevant experience: in an HMO, healthcare, health insurance, or medical environment. Previous call center or customer service experience: will be an added advantage. Good knowledge of HMO operations and healthcare services. Excellent verbal and written communication skills. Strong interpersonal and listening skills. Ability to remain calm and professional when handling difficult or dissatisfied customers. Good computer literacy and proficiency in Microsoft Office applications. Ability to multitask and work effectively in a fast-paced environment. Strong problem-solving and customer-service skills. Must be resident in Lagos or willing to work from the Lagos office. What We Offer Attractive and competitive salary. Professional training and career development opportunities. Opportunities for career growth within the HMO and healthcare industry. A supportive and professional working environment. Opportunity to contribute to improved healthcare access and enrollee experience. Application Closing Date 31st August, 2026. Method of Application Interested and qualified candidates should forward their CV to: [email protected] using “Application – Call Center Executive (Lagos)” as the subject of the email. Note Only shortlisted candidates will be contacted. Join us in strengthening healthcare provider relationships and improving quality healthcare delivery.