Customer Care Officer (Pensions Industry) – ITM Services Limited
AI summary
ITM Services Limited is hiring Customer Care Officers for locations in Bauchi, Kebbi, and Zamfara. The role involves handling customer inquiries, resolving complaints, and supporting pension services. Requires a Bachelor's degree and 1-2 years customer service experience. Full-time position with salary ₦100,000 – ₦150,000 per month.
- Positions available in Bauchi, Kebbi, and Zamfara
- Salary: ₦100,000 – ₦150,000 per month
- Application deadline: 30th July, 2026
- Bachelor's degree required; 1-2 years experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦100,000 – ₦150,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Officer (Pensions Industry) – ITM Services Limited evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to My NGO Jobs Nigeria and the role in Not specified.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from My NGO Jobs Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- My NGO Jobs Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Officer (Pensions Industry) – ITM Services Limited role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research My NGO Jobs Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Organization: ITM Services Limited Locations: Bauchi, Kebbi, Zamfara Industry: Financial Services (Pensions) Employment Type: Full-time Salary: ₦100,000 – ₦150,000 per month Application Deadline: 30th July, 2026 About ITM Services Limited ITM Services Limited is a leading Nigerian provider of human resource solutions, business process outsourcing (BPO), and supply chain management services. With offices in Abuja and Lagos, the company partners with organizations to build high-performing teams, improve operational efficiency, and drive sustainable business growth. Job Summary ITM Services Limited is seeking qualified and customer-oriented individuals to fill the position of Customer Care Officer in the pensions industry. The successful candidate will serve as the first point of contact for clients, providing excellent customer service, resolving inquiries, and ensuring a positive customer experience. Key Responsibilities: Respond to customer inquiries promptly and professionally. Provide accurate information on pension products and services. Resolve customer complaints and escalate complex issues when necessary. Build and maintain positive relationships with clients. Ensure a high level of customer satisfaction. Maintain accurate records of customer interactions. Support administrative and customer service operations. Requirements: Bachelor’s Degree (BSc) in any discipline. 1–2 years of experience: in a customer service or customer-facing role. Excellent communication and interpersonal skills. Proficiency in Microsoft Office applications, including: Microsoft Word Microsoft Excel Other Microsoft Office tools Strong customer service orientation. Ability to work independently with minimal supervision. Required Skills Customer service excellence Effective communication and active listening Problem-solving skills Professionalism and emotional intelligence Attention to detail Time management and organizational skills Salary ₦100,000 – ₦150,000 per month Why Join ITM Services Limited? Excellent entry-level opportunity in Nigeria’s pensions and financial services sector. Competitive salary package. Opportunity to gain valuable experience: in customer relationship management. Career growth within a reputable HR and outsourcing company. How to Apply Interested and qualified candidates should apply through the official application link provided by the employer before 30th July, 2026 . Premium NGO Service Increase your chances of getting this job! Let our experts professionally update your CV and Cover Letter to meet international NGO standards. Get Started Now From ₦700 only