Front Desk Personnel
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The Front Desk Officer provides excellent customer service, managing check-ins/outs, reservations, and guest inquiries. Requires HND and 2 years experience in a hotel setting. Full-time rotating schedule in Lagos, Nigeria. Salary: NGN 70,000 - 150,000.
- Entry level role with 2 years experience required.
- Salary range: NGN 70,000 - 150,000.
- Full-time with rotating shifts including weekends.
- Location: Lagos, Nigeria.
Description
Find a Job + + + + Search Front Desk Personnel Teestone Hotel and Apartment Hospitality & Leisure Today Easy apply New Lagos Full Time Hospitality & Hotel NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Front Desk Officer is responsible for providing excellent customer service to guests by managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring a smooth and welcoming guest experience. The role serves as the first point of contact for guests and represents the hotel's professional image. Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Welcome guests warmly and provide exceptional customer service. Perform guest check-in and check-out procedures efficiently. Manage room reservations, cancellations, and modifications. Answer phone calls, emails, and guest inquiries promptly and professionally. Provide information about hotel services, facilities, and local attractions. Handle guest requests, complaints, and concerns, escalating issues when necessary. Maintain accurate guest records and update reservation systems. Process payments, issue receipts, and reconcile daily transactions. Coordinate with housekeeping, maintenance, and other departments to meet guest needs. Ensure the reception area is clean, organized, and presentable at all times. Monitor room availability and occupancy status. Follow hotel policies, procedures, and security standards. Requirements: Minimum of an HND in Hospitality Management, Business Administration, or a related field. Previous experience in a front desk, receptionist, or customer service role is an advantage. Strong communication and interpersonal skills. Proficiency in Microsoft Office and hotel management software. Good organizational and multitasking abilities. Professional appearance and positive attitude. Ability to work flexible shifts, including weekends and public holidays. Strong problem-solving and conflict-resolution Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .