Customer Liaison Officer - Chinese Speaking
AI summary
Ecobank Nigeria is hiring a Chinese-speaking Customer Liaison Officer to manage relationships with Chinese-speaking customers, provide translation and interpretation support, support business acquisition, and ensure high-quality service and compliance. The role is based in Lagos State and Victoria Island, with applications due by 17 September 2026.
- Customer-facing role focused on Chinese-speaking clients
- Requires Chinese language and translation skills
- Based in Lagos State and Victoria Island
- Application deadline is 17 September 2026
- Online application via the provided link
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Victoria IslandThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Liaison Officer - Chinese Speaking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ecobank Nigeria and the role in Victoria Island.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Liaison Officer - Chinese Speaking role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Victoria Island under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ecobank Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Relationship Management: Understand customers’ banking needs and provide appropriate information on the Bank’s products and services. Identify opportunities to deepen existing customer relationships and increase customer retention. Build and maintain strong, professional relationships with Chinese-speaking customers. Provide timely responses to customer enquiries, requests, and complaints. Serve as the primary point of contact for Chinese-speaking customers and prospects. Maintain regular communication with customers to enhance engagement and satisfaction. Chinese Language & Communication Support: Translate customer communications, correspondence, forms, presentations, and other relevant documents where required. Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel. Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements. Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers. Customer Acquisition & Business Development: Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels. Develop and maintain a database of Chinese-speaking prospects and customers. Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community. Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements. Customer Service & Complaint Resolution: Ensure a high standard of customer experience: is maintained throughout every customer interaction. Monitor outstanding complaints and provide customers with appropriate updates. Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints. Compliance & Risk Management: Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements. Escalate suspicious or unusual customer activities through the appropriate channels. Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures. Market Intelligence & Customer Insights: Provide feedback on emerging customer needs, market opportunities, and competitor activities. Support management with relevant insights on the Chinese business and expatriate customer segment. Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria. Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 17th September, 2026; 01:00 AM. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Victoria Island