Customer Service Officer
AI summary
Protergia Energy Nigeria is hiring a full-time Customer Service Officer in Abuja to support its renewable energy mini-grid and solar power services. The role involves handling customer enquiries, complaints, onboarding, billing and metering support, and working with technical and finance teams. Salary is ₦200,000–₦300,000/month.
- Full-time customer service role in Abuja
- Salary range ₦200,000–₦300,000/month
- Requires BA/BSc/HND and 2–4 years experience
- Focus on renewable energy mini-grid and solar services
- Involves customer onboarding, complaints, billing and metering support
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦200,000 - ₦300,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Protergia Energy Nigeria and the role in Abuja.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Protergia Energy Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Protergia is a renewable energy project developer and independent power producer. We develop and build solar powered captive power plants for corporate, industrial and public clients. We also develop, finance and operate rural mini-grids for electrification projects. Our projects use best in class and smart/digital technologies, including a network of connec... Read more about this company Customer Service Officer Job Type Full Time Qualification BA/BSc/HND Experience: 2 - 4 years Location Abuja Job Field Customer Care, Success and Service Salary Range ₦200,000 - ₦300,000/month GENERAL JOB DESCRIPTION The Customer Service Officer is responsible for providing excellent customer support and ensuring a positive customer experience: across the company\'s renewable energy services, including mini-grid, solar power, metering, and energy access solutions. The role involves responding to customer enquiries and complaints, supporting customer onboarding and registration, resolving service-related issues, maintaining accurate customer records, and working closely with the Technical, Operations, Finance, and Business Development teams to ensure efficient and reliable service delivery. The officer will serve as a key link between the company and its customers and will contribute to customer retention, satisfaction, revenue growth, and overall business performance. Customer Support & Engagement Serve as the first point of contact for customers through phone calls, WhatsApp, email, walk-ins, and other approved communication channels. Respond promptly and professionally to customer enquiries, requests, and complaints. Provide customers with accurate information about electricity services, tariffs, metering, payments, connections, and company policies. Educate customers on the proper use of the company\'s energy services and equipment. Maintain positive relationships with customers and promote customer loyalty. Follow up with customers to confirm that reported issues have been satisfactorily resolved. Complaint Management Receive, document, categorize, and track customer complaints. Escalate technical faults and service issues to the appropriate Technical or Operations team. Monitor outstanding complaints until resolution. Maintain a customer complaint log and ensure timely closure of all assigned complaints. Identify recurring customer complaints and recommend corrective actions to management. Ensure customers receive regular updates on unresolved issues. Customer Registration & Onboarding Support the registration and onboarding of new customers. Verify customer information and required documentation. Ensure customer data is accurately captured in the company\'s CRM or customer management system. Explain service terms, payment procedures, tariffs, and other relevant policies to new customers. Support customer education: and awareness campaigns within project communities. Work with the Business Development and Customer Acquisition teams to ensure smooth conversion of prospective customers to active customers. Billing, Payments & Metering Support Assist customers with enquiries relating to bills, payments, prepaid meters, energy consumption, and account balances. Guide customers on approved payment channels and procedures. Escalate billing discrepancies and meter-related issues to the Finance or Technical team. Monitor and follow up on unresolved payment or metering complaints. Support customer communication during tariff changes, planned outages, maintenance, and other service interruptions. Customer Retention & Satisfaction Monitor customer satisfaction and identify areas requiring improvement. Conduct customer follow-ups and satisfaction checks where required. Identify customers at risk of disengagement and escalate concerns to management. Support initiatives aimed at improving customer retention and reducing customer complaints. Collect customer feedback and provide actionable reports to management. Community Engagement Participate in community sensitization and customer engagement activities at project sites. Educate customers and community members about renewable energy, mini-grid operations, electricity usage, safety, and payment processes. Support town-hall meetings and community engagement sessions. Maintain good relationships with community representatives and key stakeholders. Report community concerns that may affect customer satisfaction or project operations. Data Management & Reporting Maintain accurate and up-to-date customer records. Prepare daily, weekly, and monthly customer service reports. Track key customer service metrics, including: Number of complaints received. Number of complaints resolved. Complaint resolution time. Customer satisfaction. Customer retention. New customer registrations. Payment-related complaints. Meter-related complaints. Maintain proper documentation of customer interactions and resolutions. Provide management with regular feedback on customer trends and emerging issues. Cross-Functional Collaboration Work closely with the Technical team to resolve power supply, metering, and equipment-related complaints. Collaborate with Finance on billing, payment, and account-related issues. Work with Business Development and Sales teams on customer acquisition and retention. Coordinate with Operations on service interruptions, maintenance activities, and restoration of services. Provide customer feedback to relevant departments to support continuous improvement. EDUCATION: & TRAINING Bachelor\'s degree or HND in Business Administration, Marketing, Mass Communication, Customer Service, Public Relations, Social Sciences, or a related field. Professional certification in Customer Service, CRM, Marketing, or a related field is an advantage. KNOWLEDGE & EXPERIENCE: Minimum of 1–3 years\' experience: in customer service, preferably within renewable energy, utilities, telecommunications, fintech, or a related industry. SKILLS & ABILITIES Technical Skills Good knowledge of customer service principles and practices. Basic understanding of renewable energy, solar systems, mini-grids, electricity metering, and energy services. Good knowledge of Microsoft Office tools, particularly Excel and Word. Experience: using CRM or customer management platforms is an advantage. Good reporting and documentation skills. Soft Skills Excellent verbal and written communication skills. Strong interpersonal and relationship-management skills. Customer-focused and service-oriented. Strong problem-solving and conflict-resolution abilities. Ability to remain calm and professional when handling difficult customers. Good listening and negotiation skills. Attention to detail. Ability to work independently and as part of a team. Ability to work under pressure and meet deadlines. Strong community engagement skills. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: temilade@protergiaenergy.com using the position as subject of email. Build your CV for free. Download in different templates.