Implementation Officer
AI summary
Moniepoint Incorporated is hiring an Implementation Officer for Uyo and Abak in Akwa Ibom, Nigeria. This hybrid outsourcing role focuses on onboarding new retail customers onto the Moniebook POS platform, driving product adoption, delivering training, and ensuring smooth handoffs to account managers within the first 30-60 days.
- Hybrid work mode based in Uyo and Abak, Akwa Ibom
- Outsourcing employment type with 2 openings available
- Focus on customer onboarding, POS setup, and product adoption
- Requires strong customer-facing and training skills
- Reports to Lead, Onboarding within Banking & Financial Services
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in UyoThe vacancy is associated with this location.
- UnclearComfort with the Outsourcing contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Implementation Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Uyo.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Implementation Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Uyo under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Implementation Officer (Akwa Ibom) at Moniepoint Incorporated - Hybrid (2 Openings) ⏲ Aug 10, 2026, 6:06 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Implementation Officer Locations : Uyo and Abak - Akwa Ibom Employment Type: Outsourcing Reports To: Lead, Onboarding Work Mode: Hybrid Job Purpose Activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers measure success. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. Key Responsibilities: Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. Product Setup & Configuration: Guide customers through initial Moniebook POS setup. Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform improvements to product development and the onboarding process. Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. About You: You're deeply customer-obsessed; you measure your success by your customers' success and genuinely care about their outcomes You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences You're process-driven but flexible; you follow structured onboarding frameworks while adapting to each customer's unique needs and pace You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it. You thrive on problem-solving and troubleshooting; you're resourceful, persistent, and don't give up until the customer succeeds You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users You're naturally empathetic and patient; you understand that change is hard and meet customers where they are with understanding and support You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm What Success Looks Like Account Managers rate your handoff documentation and communication as excellent, enabling a seamless transition to long-term retention Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions Achieve a 4.5+ average rating score on post-onboarding surveys. You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience: Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days Qualifications Proven track record of successfully onboarding customers to software platforms and driving product adoption Technical aptitude and comfort with software tools Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality 2-4 years of experience: in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) Excellent communication and presentation skills with ability to train diverse audiences Must have completed NYSC or possess a valid exemption/exclusion certificate. Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes Preferred Qualifications The candidate should be based in Akwa Ibom State – Uyo and Abak Please indicate your preferred location. Experience: creating training materials, documentation, or knowledge base content Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices What we can offer you Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. How to Apply Interested and qualified candidates should: Click here to apply online What to expect in the hiring process A preliminary phone call with the recruiter. An interview with a member of our executive team. An interview with the hiring team. View all Jobs in Nigeria Implementation Officer job vacancies in Nigeria