Operations Manager
AI summary
Humanify 360 Consulting is hiring an experienced Operations Manager to oversee day-to-day operations across restaurant branches in Nigeria. The role focuses on standardizing processes, driving profitability, managing branch-level P&L, leading branch managers, and ensuring consistent food quality, service, and compliance. Salary is N400,000–N500,000 monthly, negotiable based on experience.
- Multi-branch leadership role across restaurant operations
- Owns branch-level revenue, profitability, budgeting, and cost control
- Leads and coaches branch managers and supervisory staff
- Requires 5+ years in multi-branch restaurant, QSR, or hospitality operations
- Salary N400,000–N500,000 monthly, negotiable based on experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N400,000 - N500,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Humanify 360 Consulting and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Humanify 360 Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Our Client is looking for an experienced Operations Manager to oversee day-to-day operations across its restaurant branches. This is a hands-on, multi-branch leadership role for someone who can standardize processes, drive profitability, and build strong teams; all while protecting the warmth and consistency that defines the brand. If you thrive on solving operational problems, holding people accountable, and turning numbers into action, this role is for you. What You'll Be Doing Operations & Standards: Oversee daily operations across all branches, ensuring consistent food quality, service delivery, and customer experience. Develop, enforce, and continuously improve SOPs for kitchen, front-of-house, hygiene, and inventory management. Ensure full compliance with food safety, health, and regulatory standards branch-wide. Financial Performance: Own branch-level revenue, profitability, budgeting, and cost control. Monitor food cost, wastage, and labour efficiency; take corrective action on variances. Report regularly on sales and cost performance against targets. People Leadership: Lead, coach, and hold accountable a team of branch managers and supervisory staff. Conduct performance reviews, drive staff motivation, and reduce turnover. Own the training and development calendar across branches, including onboarding and regular team briefings. Customer Experience: Monitor customer feedback and reviews; resolve escalated complaints quickly and professionally. Implement and track corrective actions on recurring service issues. Facilities & Workforce Planning: Oversee maintenance across branches Plan staffing levels and schedules to balance labour cost with service coverage. Manage procurement, stock control, and vendor relationships. Reporting: Provide leadership with regular reports on operations, sales, costs, staffing, and customer satisfaction. Proactively recommend improvements and cost-saving initiatives. What Success Looks Like in the First 90 Days First 30 Days – Learn & Assess: Complete a full operational audit across all branches, understanding current processes, team structure, and performance baselines. Build working relationships with all branch managers and supervisory staff. Identify immediate gaps in SOP compliance, food safety, and service consistency. Review current cost, wastage, and labour efficiency figures against targets. Days 31–60 – Stabilize & Standardize: Roll out or reinforce SOPs across branches where inconsistencies were identified. Address any urgent people or performance issues flagged during the assessment phase. Begin regular performance check-ins with branch managers, with clear KPIs in place. Implement at least one visible improvement in customer experience: or complaint resolution turnaround. Days 61–90 – Deliver & Demonstrate Impact: Show measurable movement on at least one cost or efficiency metric (e.g., wastage reduction, labour cost optimization). Present leadership with a structured 90-day report covering operations, performance, risks, and recommended next steps. Have a training and development plan in motion across branches. Demonstrate stronger branch-to-branch consistency in service delivery and standards enforcement. What We're Looking For A Degree in Business Administration, Hospitality Management, or a related field (or equivalent experience). 5+ years of experience: in multi-branch restaurant, QSR, or hospitality operations management. Proven track record managing P&L, cost control, and budgets at branch or regional level. Strong people leadership skills, experience: managing branch managers or supervisors directly. Working knowledge of food safety and hygiene standards (HACCP or equivalent an advantage). Excellent problem-solving skills and comfort working across multiple locations. Remuneration Very attractive and negotiable (Salary: N400,000 - N500,000 monthly), based on proven experience. Why Join Us? Be part of a growing local brand with ambitions to scale beyond its current footprint. Genuine ownership of operations, not just a supervisory role, but a seat that shapes how the brand runs. Work directly with leadership to influence strategy, not just execute it. Method of Application Interested and qualified candidates should send their CV to: [email protected] and CC: [email protected] using "Operations Manager – Quick Service Restaurant" as the subject of the mail. Note : Only shortlisted candidates will be contacted. 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