Concierge
AI summary
Domeo Resources International is hiring a Concierge in Aba, Abia, Nigeria. The role focuses on delivering personalized guest services, travel coordination, VIP support, and bell desk supervision in a luxury hotel setting. The position reports to the Front Office Manager and requires strong hospitality and guest relations skills.
- Concierge role in a luxury hotel environment in Aba, Abia
- Reports to Front Office Manager with no direct reports
- Covers guest services, travel coordination, VIP support, and bell desk operations
- Requires strong hospitality, discretion, and service excellence
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Concierge evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Domeo Resources International and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Concierge role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Domeo Resources International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Concierge at Domeo Resources International ⏲ Aug 21, 2026, 11:09 AM ⋕ View all Hospitality & Tourism jobs Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Concierge Location: Aba, Abia Reports to: Front Office Manager Direct Reports: None Main Function As the hotel's local expert and guest experience: ambassador, the Concierge ensures every guest receives prompt, courteous, and professional assistance that enhances their stay and reflects the standards of a superior luxury hotel. The Concierge acts as the central point for guest assistance beyond the front desk, coordinating with internal departments and external service providers to meet guests' needs efficiently. The role also supervises Bell Attendants and Doormen to ensure seamless luggage handling, guest arrivals and departures, and overall lobby operations while maintaining the highest standards of hospitality, discretion, and service excellence. The Concierge is responsible for delivering exceptional, personalized, and anticipatory guest services by assisting guests with information, travel arrangements, transportation, dining reservations, entertainment, business services, local recommendations, and other special requests. Role Responsibilities: Guest Services & Concierge Operations: Ensure all guest requests are handled professionally, accurately, and within established service timelines. Provide personalized concierge services to all guests throughout their stay. Anticipate guest needs and proactively provide recommendations and solutions. Welcome guests warmly and offer assistance immediately upon arrival. Respond promptly to guest enquiries regarding hotel facilities, services, local attractions, transportation, restaurants, shopping centres, cultural sites, entertainment, and business services. Maintain a visible presence in the hotel lobby and concierge desk to assist guests whenever required. Travel & Transportation Coordination: Assist guests with airline reservations, flight confirmations, and travel itinerary changes where applicable. Maintain relationships with approved transportation providers to ensure reliable service. Provide guests with accurate travel information, directions, maps, and estimated travel times. Coordinate transportation logistics during conferences, weddings, and special events. Coordinate transportation for VIPs, corporate guests, conference delegates, and group arrivals. Arrange airport transfers, chauffeur services, taxi bookings, limousine services, and car rentals. Reservations & Guest Arrangements: Assist guests with business centre services where applicable. Ensure all reservations and bookings are confirmed and communicated to guests promptly. Arrange courier services, postal services, and package deliveries. Coordinate special requests including flower arrangements, cakes, gifts, celebration packages, photographers, medical services, childcare, and interpreters. Make restaurant reservations, spa appointments, golf bookings, theatre tickets, event tickets, sightseeing tours, and recreational activity bookings on behalf of guests. VIP & Special Guest Services: Coordinate welcome amenities, luggage handling, transportation, and personalized itineraries. Liaise with Guest Relations, Front Office, Housekeeping, Food & Beverage, and other departments to ensure flawless VIP experiences. Coordinate personalized services for VIPs, dignitaries, diplomats, celebrities, executives, and repeat guests. Ensure VIP arrival arrangements are completed before guest arrival. Maintain complete confidentiality regarding VIP guests and high-profile visitors. Bell Desk & Luggage Operations: Assist with group arrivals and departures by coordinating luggage movement. Ensure luggage is handled carefully and securely. Coordinate the collection, transportation, storage, and delivery of guest luggage. Investigate and report missing or damaged luggage immediately. Supervise Bell Attendants and ensure efficient luggage handling services. Ensure luggage storage areas remain secure and organized. Maintain accurate luggage records and storage logs. Lobby & Guest Assistance: Assist guests with directions within the hotel. Coordinate with Doormen and Valet Attendants to ensure smooth guest arrivals and departures. Provide umbrellas, wheelchairs, luggage carts, and other guest assistance equipment when required. Ensure the lobby, entrance, and concierge desk maintain impeccable presentation standards. Ensure waiting guests are attended to promptly. Guest Relations & Complaint Resolution: Escalate complex issues to the Assistant Front Office Manager or Front Office Manager where necessary. Resolve routine guest complaints relating to concierge services. Handle guest enquiries, requests, and concerns professionally. Follow up with guests to ensure complete satisfaction. • Record guest complaints and service recovery actions. Local Knowledge & Destination Expertise: Promote local tourism experiences that enhance guest satisfaction. Recommend reputable service providers that meet the hotel's quality standards. Maintain up-to-date knowledge of local attractions, tourist sites, restaurants, nightlife, shopping centres, hospitals, embassies, financial institutions, business centres, religious centres, cultural events, and transportation networks. Prepare destination guides and recommendations for guests. Stay informed about local events, festivals, exhibitions, and business activities. T eam Leadership & Staff Supervision: Monitor staff grooming, attendance, punctuality, and professionalism. Allocate daily responsibilities: and monitor performance. Train employees on luxury service standards, guest etiquette, luggage handling, and hotel procedures. Foster teamwork and excellent customer service within the concierge team. Conduct shift briefings and communicate operational updates. Supervise Bell Attendants, Doormen, Concierge Assistants, and Airport Representatives. Coordination with Other Departments: Work closely with Front Office to coordinate arrivals, departures, and guest requests. Coordinate with Food & Beverage for dining reservations and special celebrations. Support the Sales & Events team during conferences, weddings, and special functions. Collaborate with Security to ensure guest safety and luggage security. Coordinate with Engineering regarding guest requests involving hotel facilities. Liaise with Housekeeping regarding room readiness for VIP arrivals. Reporting & Documentation : Maintain accurate records of guest requests, transportation bookings, restaurant reservations, luggage storage, courier services, and special arrangements. Maintain guest preference records where applicable. Submit operational reports to the Front Office Manager. Prepare daily concierge activity reports. Report unusual incidents, guest complaints, lost property, and operational challenges. Health, Safety & Security : Assist during emergency evacuations where required. Follow hotel emergency procedures during incidents. Ensure guest safety while providing concierge services. Ensure compliance with health, safety, and security procedures. Report suspicious activities immediately. Ensure luggage storage complies with security policies. Compliance & Continuous Improvement : Recommend improvements to concierge services and guest experience: initiatives. Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), and superior luxury hospitality standards. Promote innovation and continuous service enhancement. Participate in guest service training and professional development programmes. Support quality assurance and guest satisfaction programmes. Qualifications and Requirements: Education: and Certifications: Bachelor's Degree or HND in Hospitality Management or related field. Experience: Minimum of 2 years' experience: in a concierge, guest services, or front office role, preferably in a luxury hotel. Skills: Technical Skills : Hotel PMS basics. Reservation systems. Local area and vendor knowledge. Soft Skills: Problem-solving. Networking ability. Interpersonal warmth. Resourcefulness. Discretion. How to Apply Interested and qualified candidates should submit their CV and Cover Letter to: recruitment@domeoresources.org using "Concierge_Aba" as the subject of the email. Note: Only shortlisted candidates will be contacted. Application Deadline: 8th September, 2026. View all Jobs in Nigeria Aba and 1 other location Aba , Abia State Concierge job vacancies in Nigeria