Collections & Recovery Lead
AI summary
SCALE mPower is hiring a Collections & Recovery Lead to oversee collections and recovery operations in Lagos. The role involves managing Collections and Recovery Specialists, monitoring portfolio performance, driving recovery activities, conducting audits, investigating anomalies, and ensuring collection targets and portfolio quality standards are met. This is a full-time position requiring strong leadership, analytical, investigation, and debt recovery skills.
- Full-time role based in Ilupeju, Lagos
- Lead and manage Collections and Recovery Specialists
- Drive state collections and recovery targets
- Conduct collection audits and fraud investigations
- Requires strong leadership, analytical, and debt recovery skills
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, finance, CollectionsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Collections & Recovery Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SCALE mPower and the role in Not specified.
- Add concrete examples related to internship, finance, Collections, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Collections & Recovery Lead role in internship, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SCALE mPower before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Collections & Recovery Lead at SCALE mPower ⏲ Sep 4, 2026, 7:08 AM ⋕ View all Banking & Financial Services jobs SCALE mPower is a financial solution that provides transportation workers with access to credit, enabling them to pay for essential services such as vehicle spares, repairs, and fueling, ensuring their vehicles remain operational and on the road. We are recruiting to fill the position below: Job Title: Collections & Recovery Lead Location: Ilupeju, Lagos Employment Type: Full-time Job Summary The Collections & Recovery Lead is responsible for overseeing collections and recovery operations within an assigned state. The role involves managing Collections and Recovery Specialists (CRSs), monitoring portfolio performance, driving recovery activities, conducting collection audits, investigating anomalies, and ensuring that collection targets and portfolio quality standards are achieved. The ideal candidate must possess strong leadership, analytical, investigation, and debt recovery skills. Responsibilities: Collections & Recovery Team Management: Conduct periodic performance evaluations and recommend appropriate performance improvement actions where necessary. Ensure CRSs adhere to approved collections, recovery, and escalation processes. Manage, supervise, and coordinate the activities of Collections and Recovery Specialists (CRSs) across the assigned state. Set clear performance expectations and monitor CRS productivity and effectiveness. Provide regular coaching, guidance, and performance feedback to CRSs. State Collections & Recovery Management: Monitor repayment performance across different areas and transport parks. Drive the achievement of state collections and recovery targets. Supervise recovery activities and ensure timely escalation of difficult or unresolved cases. Develop and implement effective recovery strategies for overdue and delinquent accounts. Oversee all collections and recovery activities across the assigned state. Portfolio Monitoring & Performance Management : Track and analyse the quality of the state portfolio and identify emerging repayment risks. Monitor collections performance by area, park, and assigned CRS. Monitor delinquency trends and recommend appropriate interventions. Ensure collection performance aligns with the Company's portfolio quality objectives. Drive the resolution of high-risk and delinquent accounts within agreed timelines. Collection Audits & Compliance : Review collection records, repayment activities, and recovery documentation for accuracy. Conduct regular collection audits to ensure compliance with approved processes and policies. Ensure identified audit findings are addressed promptly. Maintain proper documentation of audit findings and corrective actions. Identify collection exceptions, process gaps, and compliance breaches. Fraud Investigation & Risk Management : Work closely with relevant internal teams to resolve identified risks and anomalies. Investigate suspected fraud, irregularities, collection anomalies, and other suspicious activities. Recommend controls and process improvements to minimise future collection risks. Identify potential systemic risks affecting collections and portfolio performance. Escalate significant fraud concerns, operational risks, and recurring issues to management. Escalations & Recovery Activities : Ensure timely reporting of unresolved and high-risk portfolio cases. Monitor the progress of escalated cases and recovery actions. Coordinate with relevant stakeholders to resolve complex collection and recovery issues. Supervise the escalation and resolution of delinquent and high-risk accounts. Ensure recovery cases are handled promptly and in accordance with Company procedures. Reporting & Performance Management : Analyse collection trends, recovery performance, CRS productivity, and portfolio quality. Maintain accurate records of collection, recovery, audit, and escalation activities. Prepare and submit regular state collections and recovery performance reports. Provide recommendations to management based on performance data and identified risks. Monitor and report collection exceptions and operational challenges. Key Performance Indicators (KPIs) The performance of the Collections & Recovery Lead will be measured using the following KPIs: Recovery Rate and Recovery Value State Collections Efficiency Rate High-Risk Portfolio Resolution CRO Productivity Audit Compliance Requirements: Strong understanding of debt collection and recovery processes. Proven experience: managing collections or recovery teams. Willingness to conduct field visits and travel within the assigned state where required. Strong analytical and problem-solving skills. Experience: monitoring loan portfolios and analysing repayment performance. Ability to investigate operational anomalies and identify potential fraud risks. Bachelor's Degree in Finance, Business Administration, Economics, Accounting, or a related field. Excellent people management, coaching, and performance management abilities. 3–5 years of experience: in collections, debt recovery, credit operations, or financial services. Minimum of 2 years of experience: in a supervisory or team leadership role. Strong communication, negotiation, and conflict resolution skills. Ability to work independently and manage multiple priorities effectively. Preferred Skills : Strong proficiency in Microsoft Excel and reporting tools. Experience: using digital collections platforms, dashboards, or CRM systems. Knowledge of loan portfolio management and delinquency control. Strong stakeholder management and escalation management skills. Experience: in digital lending, microfinance, fintech, or credit operations. Fraud investigation and risk management experience. Experience: conducting collection audits and compliance reviews. Salary N250,000 - N600,000 monthly, comprising a fixed and variable component, subject to the achievement of applicable performance targets and conditions. How to Apply Interested and qualified candidates should send their CV to: Careers@renda.co using the Job Title as the subject of the email. Application Deadline: 20th September, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ilupeju