Call Center & Sales Support Supervisor
AI summary
Bluewave New Energy Technology is hiring a Call Center & Sales Support Supervisor in Lagos to lead outbound sales and after-sales support operations. The role involves managing a call team, driving lead conversion, improving customer satisfaction, and coordinating with sales, marketing, and service teams. Salary is NGN 250,000 – 400,000.
- Supervisor-level role combining outbound sales and after-sales support
- Requires 3+ years call center or outbound sales management experience
- Bachelor’s degree in Marketing, Management, Communication or related field
- Salary range NGN 250,000 – 400,000
- Full-time, 8 to 5 working hours in Lagos
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center & Sales Support Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bluewave New Energy Technology and the role in Lagos.
- Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center & Sales Support Supervisor role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bluewave New Energy Technology before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Call Center & Sales Support Supervisor Bluewave New Energy Technology Customer Service & Support Yesterday Easy apply New Lagos Full Time Energy & Utilities NGN 250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Call Center & Sales Support Supervisor will oversee both outbound sales operations and after-sales customer support. This role aims to drive revenue growth through efficient lead conversion, customer engagement, and strong coordination between the sales, marketing, and service teams. Min Qualification: Degree Experience: Level: Mid level Experience: Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Sales Outbound & Performance Growth: Build, train, and manage an outbound call team responsible for lead generation, customer activation, and conversion to achieve company sales targets. Design effective sales call scripts and communication strategies tailored for different client segments (distributors, retail clients, and project customers). Develop and execute daily, weekly, and monthly outbound plans, and monitor KPIs such as call volume, connection rate, conversion rate, and revenue contribution. Oversee the entire lead-to-order process, ensuring every interaction is properly recorded and tracked in the CRM system. Work closely with the marketing team to follow up on campaign leads, reactivate dormant customers, and improve the conversion rate of marketing activities. Analyze sales performance data, identify improvement opportunities, and provide insights to optimize call efficiency and close rates. After-Sales Support & Customer Satisfaction: Supervise inbound and outbound service calls related to product installation, maintenance, troubleshooting, and customer complaints, ensuring professional and timely resolution. Establish a structured follow-up and satisfaction survey system to maintain long-term customer relationships and identify cross-selling opportunities. Build a closed-loop service mechanism, track the resolution of each issue, and report findings for product and service improvement. Ensure all customer records, service tickets, and installation feedback are accurately updated in the CRM and call systems. Support the after-sales department in coordinating with field technicians to ensure quick problem closure and feedback communication. Team Leadership & Management: Recruit, train, evaluate, and motivate call center agents, building a sales-driven and service-oriented team. Conduct regular training programs on sales techniques, communication skills, and customer psychology to improve conversion rates. Hold weekly and monthly performance review meetings to analyze results, share best practices, and identify corrective actions. Manage the call system, CRM platform, recordings, and reporting tools, ensuring data security and transparency. Foster a result-oriented, collaborative culture with clear accountability and reward mechanisms. Cross-Department Coordination: Collaborate with Sales, Marketing, After-Sales, and Finance teams to ensure smooth customer lifecycle management from lead generation to service completion. Prepare regular performance and customer feedback reports for management, providing actionable recommendations to improve processes and performance. Assist in developing integrated customer engagement strategies that align with the company’s sales goals. Requirements: Bachelor’s degree or above in Marketing, Management, Communication, or related fields. Minimum 3 years of experience: managing a call center or outbound sales team, preferably in renewable energy, electronics, telecom, insurance, or FMCG industries. Strong knowledge of telesales operations, CRM systems, and performance analytics. Excellent leadership and motivational skills, with proven ability to drive a sales-oriented team to exceed targets. Strong analytical, communication, and organizational skills; capable of managing multiple priorities under pressure. Fluency in English is required; the ability to speak local languages (Yoruba, Hausa, and Igbo) will be an added advantage. Benefits: Competitive base salary + performance commission + bonus (based on sales KPIs) Paid annual leave, social insurance, performance bonus, and career advancement opportunities Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job