Last Mile Team Lead - Door Delivery
AI summary
Jumia Nigeria is hiring a Last Mile Team Lead to supervise door delivery operators in Port Harcourt, Rivers State. The role focuses on timely deliveries, team leadership, KPI performance, and customer experience. Candidates need logistics or delivery leadership experience, NYSC certificate, and strong communication skills.
- Lead and supervise last-mile delivery operators at Jumia
- Must be based in Port Harcourt, Rivers State
- NYSC Certificate or valid exemption letter required
- Experience in logistics or delivery leadership preferred
- Opportunity to grow within a leading African e-commerce company
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Last Mile Team Lead - Door Delivery evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jumia Nigeria and the role in Port Harcourt.
- Add concrete examples related to driver, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Last Mile Team Lead - Door Delivery role in driver, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jumia Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance. What You Will Be Doing Maintain accurate records of delivery activities, vehicle maintenance, and driver performance. Foster a positive, collaborative work environment focused on continuous improvement. Provide guidance, training, and support to team members. Promote road safety and risk mitigation practices among delivery teams. Monitor driver-customer communication to ensure a positive delivery experience. Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement. Ensure compliance with transportation regulations, safety standards, and company policies. Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations. Coach and develop delivery associates to improve day-to-day delivery productivity. Assign daily delivery tasks and routes based on workload, priorities, and customer requirements. Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations. Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed. What We Are Looking For Must have NYSC Certificate or possess a valid exemption letter. Strong leadership and management skills. Excellent communication and interpersonal skills. Candidate must be based in Port Harcourt. Proficiency in technology tools for route planning, tracking, and reporting (e.g., GPS, route optimization software). Experience: in logistics operations, transportation, or last-mile delivery services, including experience: in a leadership or supervisory role. Strong organizational and problem-solving skills. We Offer An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders. The opportunity to become part of a highly professional and dynamic team A unique experience: in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African e-commerce sector How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Rivers State