Customer Engagement Officer Job at AXA Mansard
AI summary
AXA Mansard seeks a Customer Engagement Officer in Lagos, Nigeria. The role drives enrollee engagement and service experience across digital, email, phone, and social channels. Requires a first degree, 2-4 years experience in customer service or engagement, and skills in data analytics and project management.
- Lagos-based role with AXA Mansard, a leading financial institution
- Full-time position in the health entity within the insurance sector
- Requires data analytics, customer engagement, and basic project management skills
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Engagement Officer Job at AXA Mansard evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Not specified.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
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- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Engagement Officer Job at AXA Mansard role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Engagement Officer Job at AXA Mansard | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Engagement Officer Job at AXA Mansard AXA Mansard is one of the foremost Financial Institutions in Nigeria, that has been offering world class financial services over the years. We are recruiting to fill the position below: Job Position: Customer Engagement Officer Job Location: Lagos Job type: Full-time Entity: Health Job Description The Customer Engagement Officer is responsible for driving superior enrollee engagement and service experience: across all communication channels. The role ensures prompt, data-informed resolution of customer issues, proactive engagement, and continuous improvement initiatives. The officer leverages data analytics, customer insights, and basic project management capabilities to enhance service quality, track utilization trends, and support product and process optimization within the Company. Key Responsibilities: Serve as the primary point of engagement for enrollees across digital, email, phone, and social channels. Respond to customer enquiries promptly and professionally, ensuring adherence to service standards. Monitor customer feedback and escalate service issues where necessary. Maintain a strong understanding of HMO plans, provider networks, benefits, exclusions, and service processes. Track and analyse customer engagement trends, service patterns, customer pain points, and utilisation behaviour. Generate weekly and monthly customer experience: dashboards using Excel or analytical tools. Support root-cause analyses for complaints, service gaps, and recurring operational issues. Provide insights to Product, Claims, Underwriting, and Provider Management teams to support decision-making. Support the implementation of customer-centric projects and service improvement initiatives. Document project milestones, follow up with stakeholders, and monitor progress against timelines. Participate in cross-functional working groups to improve claims turnaround time, onboarding, and communication flows. Assist in testing and deploying customer-facing digital solutions. Manage customer interactions across social platforms and digital channels in alignment with brand standards. Collaborate with Marketing to ensure consistency of messaging and timely publication of service-related updates. Monitor and moderate online customer conversations to ensure accuracy and remove inappropriate content. Requirements: Academic / Professional Qualification: First Degree in Business Administration, Economics, Statistics, Marketing, or any related discipline. Certification in Customer Experience, Data Analytics, or Project Management (added advantage). Work Experience: 2–4 years of experience: in customer service, customer engagement, or related function. Experience: in an HMO, insurance, healthcare, telecoms, or similar service industry is an advantage. Practical experience: with data analysis and reporting tools. Required Skills and Competencies: Data analytics and insight generation (Excel, dashboards, basic analytics tools). Customer engagement & service management. Basic project management (scheduling, follow-up, documentation). Knowledge of HMO products, benefits, and healthcare processes. Strong written and verbal communication. Proficiency in Microsoft Office (Excel, Word, PowerPoint). High emotional intelligence and strong interpersonal skills. Problem-solving and critical thinking abilities. Attention to detail and organisational skills. Strong initiative and ability to work independently. Professionalism, integrity, and strong work ethic. Ability to learn quickly and adapt in a fast-paced environment. 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