Medical Receptionist

AI summary

LAB360 Medical Laboratory is hiring a Medical Receptionist to manage front-office operations including patient registration, data entry, billing, and customer communication. The role requires strong interpersonal skills, LIMS experience, and the ability to work efficiently in a healthcare environment.

• Client-facing front-desk role in a medical laboratory setting
• Patient registration, data entry, billing and invoicing duties
• Requires LIMS or hospital software experience
• SSCE or Diploma in Health/Business Administration required
• 1–2 years front-desk or customer service experience preferred

Original source description

The key role functions for the position are: Team support and operations coordination Customer relations and communication Patient registration, data entry and billing Compliance and adherence to all safety and privacy procedures The position plays an important part in how organised, responsive and efficient the workflow feels to both patients and staff, and contributes to supporting the overall operations of the laboratory. The Medical Receptionist position requires a good understanding of professional front-desk conduct, client and test scheduling management, patient communication, front-desk workflow, laboratory software use, office coordination, routine forms and records handling, patient billing and verification, privacy policy, and the pace of day-to-day laboratory office operations. The Medical Receptionist will work as part of the front-office team, while interfacing with the laboratory, maintenance, sales and marketing, and finance staff. Responsibilities: Patient registration, data entry and billing: Perform computer data entry of patient information and test requests Use other computer programs such as Microsoft Excel and Word Perform cost estimates, billing and invoicing tasks, and take payments Update patients' records and keep track of data and information Collect all necessary information from clients Use the Laboratory Information Management System (LIMS) Compliance and adherence to all safety and privacy procedures: Maintain a clean, safe, healthy and secure working environment Maintain and promote quality in all processes and operations Understand and follow all safety and infection control procedures relevant to the front office Follow Standard Operating Procedures (SOPs) while performing duties Customer relations and communication: Relay messages, send results and communicate health information Communicate with laboratory staff and other staff to provide relevant, reliable information Stay up to date on all tests, service products and related information Contribute to routine communication tasks to ensure sustained visibility and business growth Follow the organisation's guidelines for communicating with staff, patients and partners Read internal communications Maintain confidentiality and respect clients' need for privacy Work well under pressure and communicate effectively with patients Answer phones, review messages and relay patient enquiries Use proper manners when greeting and interacting with patients Team support and operations coordination: Follow the organisation's policies and procedures Work effectively with other people to meet requirements: and the organisation's standards of performance Contribute to the organisation's strategic goals and efforts Communicate, share information and collaborate with other team members and staff to enable efficient delivery of work Maintain records of office material stock and communicate requests for supplies and office maintenance work Adhere to the employee code of conduct Requirements: The nature of the work of the Medical Receptionist is typically client-facing and hence requires a mix of specific requirements: Additional Requirements: Experience: with Laboratory Information Management Systems (LIMS) or hospital software. Customer service experience. Organisation and time management skills to handle a variety of tasks effectively. Preferred Technical Training:1–2 years' work experience: in a front-desk or customer service role, preferably within a healthcare or laboratory setting Minimum Educational Requirement:SSCE or Diploma in a relevant field (e.g. Health Administration, Business Administration, or related discipline) The required competencies for this position are: Continuous learning Writing skills, reading skills, effective oral communication (listening and speaking) and interpersonal skills Computer application skills Efficient resource use Planning and organising skills Attention to detail Professionalism Teamwork Patient centricity Working Conditions: The Medical Receptionist position is a healthcare administration role carried out in person, not remotely. The working environment is a standard, well-equipped medical laboratory setting. The Medical Receptionist works five days a week at the laboratory in Jabi, Abuja. How to Apply Interested and qualified candidates should their cover letter and CV detailing their experience: to: [email protected] using the Job Title as the subject of the email. Application Deadline: 19th August, 2026. View all Jobs in Nigeria Abuja Medical Receptionist job vacancies in Nigeria