NOC Supervisor - National
AI summary
Frogfoot Networks is hiring a NOC Supervisor to lead Network Operations Centre teams, manage incident escalation, and drive operational excellence in a 24/7 environment. The role requires 3–5 years in a NOC or technical operations setting and at least 1–2 years in a supervisory capacity. The position is based in Cape Town, is permanent, and offers a market-related salary.
- Permanent role in Cape Town with market-related salary
- Lead and support NOC Engineers across 24/7 shifts
- First point of escalation for technical and operational incidents
- Requires 3–5 years NOC experience plus 1–2 years supervisory experience
- Apply before Sep 04 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Market Related. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Permanent contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest NOC Supervisor - National evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Careers24 Nigeria and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Careers24 Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Careers24 Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this NOC Supervisor - National role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Careers24 Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Home / Job Search / South Africa / Western Cape Back to Search Results NOC Supervisor - National Cape Town Remote Salary: Market Related Job Type: Permanent Sectors: Telecommunications Management Reference: 199979 Apply before Sep 04 2026 | 6 Days left Apply Vacancy Details Employer: Frogfoot Networks (Pty) Ltd Frogfoot is in search of a NOC Supervisor to join the team. Purpose of the Role The NOC Supervisor is responsible for overseeing the day-to-day operations of the Network Operations Centre (NOC), providing leadership and support to NOC Engineers across assigned shifts. As the first point of escalation for technical and operational matters, you will ensure that incidents are effectively managed, workflows run smoothly, and our clients receive a high standard of service. This role bridges the gap between the NOC team and management, combining strong technical expertise with people leadership, coaching, and operational oversight in a fast-paced, 24/7 environment. What You'll Be Responsible For Leading the NOC Team & Shift Operations Supervising and supporting NOC Engineers during assigned shifts to ensure work is completed efficiently and effectively. Providing coaching, mentoring and technical guidance to team members when required. Ensuring appropriate staffing levels and balanced workloads across shifts. Managing effective shift handovers to ensure continuity between teams. Promoting high standards of professionalism, punctuality and client service. Managing Incidents & Escalations Acting as the first point of escalation for incidents and technical issues that cannot be resolved at an Engineer level. Overseeing troubleshooting efforts and supporting the accurate identification of root causes. Coordinating with internal technical teams and external vendors to drive the timely resolution of incidents. Ensuring clear and professional communication with clients during high-impact incidents. Reviewing major incidents to ensure that resolutions and documentation are complete and accurate. Driving Operational Excellence Monitoring NOC dashboards and alerts and ensuring incidents are responded to appropriately and within the required timeframes. Ensuring that tickets, incidents and client communications are accurately recorded. Maintaining compliance with SOPs, escalation protocols, SLAs and relevant security and regulatory requirements. Identifying operational gaps and opportunities to improve processes and ways of working. Monitoring Performance & Reporting Maintaining accurate shift logs and records of incidents, escalations and significant client communications. Providing regular reporting to the NOC Manager on team performance, incidents and operational trends. Monitoring SLA performance and identifying potential risks or recurring issues. Providing meaningful observations and feedback to support employee performance management. Developing Your Team Coaching and mentoring NOC Engineers to strengthen their technical troubleshooting and client interaction skills. Identifying skills gaps and supporting relevant training and development opportunities. Encouraging knowledge sharing and collaboration across the team. Fostering a client-first culture and a high-performing, supportive team environment. What You'll Need to Have A Diploma or Degree in Information Technology, Networking, Telecommunications or a related field would be advantageous, although relevant equivalent experience: will also be considered. 3–5 years' experience: in a NOC or technical operations environment. At least 1–2 years' experience: in a supervisory or team leadership capacity . Experience: working with enterprise-grade monitoring systems and ticketing platforms. A solid understanding of incident and escalation management, as well as client communication protocols. Experience: leading or working within a 24/7 shift-based operational environment . Skills That Will Help You Succeed Strong technical troubleshooting and diagnostic abilities. The ability to lead, motivate and support a technical team in a fast-paced environment. Excellent communication and interpersonal skills. A client-focused approach with strong client-facing experience. The ability to remain calm, decisive and solution-focused under pressure. Knowledge of network monitoring tools, ticketing systems and escalation processes. Familiarity with ITIL principles for incident and problem management. Qualities We Value at Frogfoot At Frogfoot, we value people who take ownership, work collaboratively and are committed to delivering excellent service. For this role, we are looking for someone who: Leads by example and supports the growth and success of their team. Takes ownership and is comfortable making decisions in a fast-paced environment. Stays calm under pressure and approaches challenges with a solution-focused mindset. Communicates openly and professionally with colleagues, clients and stakeholders. Values continuous improvement and is always looking for ways to improve processes and performance. Puts the client first and understands the importance of delivering a reliable and high-quality service. Works collaboratively and promotes knowledge sharing across the team. Apply 15 people have applied for this job. 343 people have viewed this job. 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