Chief Operations Officer (COO) Lagos Mainland
AI summary
Outsource Africa is hiring a Chief Operations Officer to lead day-to-day operations in Lagos, focusing on strategy execution, team leadership, and data-driven performance management. The role requires 10+ years of operations leadership experience and offers a salary above ₦1,000,000/month.
- Senior operations leadership role with full ownership of day-to-day business execution
- Requires 10-12 years of experience, including 3-5 years in a senior operations role
- Salary range above ₦1,000,000/month
- Onsite position based in Ojota, Lagos
- Preference for candidates with healthcare or regulated industry experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Above ₦1,000,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Chief Operations Officer (COO) Lagos Mainland evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Outsource Africa and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Chief Operations Officer (COO) Lagos Mainland role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Outsource Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a... Chief Operations Officer (COO) Lagos Mainland Job Type Full Time , Onsite Qualification BA/BSc/HND , MBA/MSc/MA Experience: 10 - 12 years Location Lagos City Ojota Job Field Medical / Healthcare Salary Range Above ₦1,000,000/month Job Summary The Chief Operations Officer is the execution engine of the company. This role owns all day-to-day operations and ensures the CEO’s strategy is implemented fully across HR, Finance, Supply Chain, IT, Quality, and Service Delivery. We are looking for an operator, not a strategist on paper. You will run the business end-to-end, hold the team accountable with data, and close operational gaps without escalating to the CEO. This is NOT a shadow CEO role. Key Responsibilities: Strategy Execution & Operational Ownership Execute company and CEO strategies fully and on time, not only initiatives you prefer. Take end-to-end ownership of operational efficiency across all departments. Identify lapses and fix them without CEO intervention. Design, implement, and continuously improve SOPs, workflows, and systems to drive efficiency and reduce cost. Team Leadership & Accountability Lead and manage all department heads. Set clear KPIs and enforce accountability for results. Address underperformance and manage disciplinary actions directly, fairly, and promptly. No enabling or shielding of erring staff. Build a high-performance, disciplined culture focused on ownership and results. Data-Driven Performance Management Develop, track, and maintain dashboards and reports for all key operational metrics. Use data to make decisions, identify problems early, and drive improvements. Own budgeting, cost control, and resource optimization. Report key metrics to CEO and Board. Governance & Organizational Structure Understand, respect, and enforce organizational structure and reporting lines. Ensure compliance with all regulatory and industry standards. Manage operational risk and implement mitigation strategies. Stakeholder Management Build strong internal alignment and maintain external relationships with clients, vendors, and partners. Communicate operational status, risks, and wins to the CEO clearly and consistently. Qualifications & Experience: Education: Bachelor’s degree in Business Administration, Operations Management, Healthcare Management, or related field. MBA or Master’s degree preferred. Experience: Minimum 10 years of progressive leadership experience: in operations. At least 3-5 years in a senior operations leadership role as Head of Operations, COO, or General Manager. Industry: Proven experience: in healthcare, diagnostics, or other highly regulated, process-driven industry is a strong advantage. Track Record: Demonstrated success in executing strategy, turning around inefficient operations, and delivering measurable business results. Technical Skills: Hands-on experience: developing dashboards, KPIs, and using data for decision making. Strong budgeting and financial oversight skills. Tools: Proficient in MS Excel, ERP systems, and business intelligence tools. Key Competencies — What Success Looks Like Execution Discipline: Delivers on all agreed strategies, even the difficult ones. End-to-End Ownership: Sees a problem and owns it to resolution. Does not pass gaps to the CEO. Accountability Leadership: Manages performance directly. Holds people and self to high standards. Data-Driven Decision Making: Builds systems to measure, records data, and decides based on facts. Structural Integrity: Understands hierarchy. Supports the CEO and operates within mandate. Business & Financial Acumen Strong Communication and Influence Change Management & Process Improvement Check how your CV aligns with this job Method of Application Interested and qualified candidates should apply using the Apply Now button below. Build your CV for free. Download in different templates.