Contact Center Agent
AI summary
Kuda Bank is hiring a Contact Center Agent to serve as the first point of contact for current and potential customers, resolve complaints across multiple channels, and support customer satisfaction and retention goals. The role requires 1-2 years of experience, strong social media and CRM skills, and knowledge of banking procedures. Interested candidates should apply via jobs.workable.com.
- First point of contact handling customer issues across multiple channels
- Requires HND/B.Sc and 1-2 years of relevant experience
- Strong social media and CRM tool skills required
- Knowledge of CBN guidelines and banking procedures needed
- Apply through Kuda Bank on jobs.workable.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, customer service, contact centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Contact Center Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kuda Bank and the role in Not specified.
- Add concrete examples related to call_center, customer service, contact center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Contact Center Agent role in call_center, customer service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kuda Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Engage current and potential customers to provide support, ensure customer satisfaction and retention towards the fulfilment of the strategic goal of the business at large. Responsibilities: Staying informed on social media trends, innovations, and changes. Act as the first point of contact to customers. Resolve customer issues within the scope of existing service level agreements. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions and resolve them. Keeping records of customer interactions, transactions, comments, and complaints. Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines. Respond promptly and effectively to escalated disputes and communicate findings to customers Provide feedback on the efficiency of the customer impacting processes for improvement purposes. Ensure customer satisfaction and provide professional customer support. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication Ensure the highest level of service standards are maintained. Requirements: HND/B.Sc(MBA added advantage) Minimum of 1-2 years’ experience: in similar role. Excellent knowledge of social media best practices. Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+. ·Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics Conversant with major Telephony and CRM applications used across the industry. Ability to deal with diverse problems using facts, judgement and discretion to resolve them. Have an instinct around anticipating and handling problems, crafting solutions, communicate them to clients Ability to probe effectively for understanding. Listening attentively to customers on every complaint. Offer customer a solution or an alternative that best meets their needs. Knowledge of customer service practices and principles An understanding of banking procedures and policies and Computer literacy High degree of intelligence, communication and analytical skills Knowledge of the Financial Advisory and Intermediary Services Act. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Kuda Bank on jobs.workable.com to apply Build your CV for free. Download in different templates.