IT Support Specialist

AI summary

IT Support Specialist needed to manage ICT infrastructure, network, servers, and HIMS/EMR applications for a healthcare services company. Requires HND, 3 years experience, and English proficiency. Full-time position in Zamfara, Nigeria.

• Mid-level IT role with network and systems administration duties
• Support for HIMS/EMR healthcare applications
• Full-time position with working hours 8am to 5pm

Description

Find a Job + + + + Search IT Support Specialist Rednoxx Limited Software & Data 2 months ago Easy apply Rest of Nigeria (Zamfara) Full Time IT & Telecoms Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary To manage, support, secure, maintain, and optimise the organisation's ICT infrastructure, network environment, servers, endpoint systems, HIMS/EMR applications, user access, connectivity, and technical operations supporting digital healthcare services. Min Qualification: HND Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Zamfara, Nigeria Job descriptions & requirements Responsibilities: Network Administration: Configure, deploy, and maintain routers, switches, wireless access points, and structured network infrastructure. Support LAN, WLAN, internet connectivity, VPNs, and inter-building networking across facilities. Monitor network uptime, bandwidth utilisation, and overall network performance. Troubleshoot network outages, connectivity issues, latency, and hardware failures. Configure and maintain VLANs, segmented networks, and network security controls. Maintain network diagrams, IP allocation records, and infrastructure documentation. Support internet redundancy and backup connectivity arrangements. Systems Administration: Administer Windows-based systems, servers, endpoint devices, and shared services. Manage user accounts, permissions, passwords, profiles, and access controls. Configure and maintain shared folders, printers, storage systems, and endpoint configurations. Monitor server health, storage utilization, backup systems, and infrastructure performance. Support operating system updates, patch management, antivirus deployment, and endpoint security. Maintain system availability and support disaster recovery and business continuity operations. HIMS/EMR Application Administration & Support: Administer and support the HIMS/EMR application environment. Create, configure, manage, and deactivate user accounts, roles, permissions, and profiles within the HIMS/EMR system. Support configuration of departments, clinics, service points, workstations, and application modules. Monitor application availability, performance, and user access issues. Provide first-line and second-line application support for users across departments. Troubleshoot application-related issues including login problems, workflow errors, printing issues, synchronisation issues, and user configuration errors. Escalate complex application issues to software vendors or implementation consultants where necessary. Support application testing, upgrades, patches, updates, and configuration changes. Assist during: User Acceptance Testing (UAT), Training sessions, Go-live deployment, and Hypercare and stabilization phases Maintain application support logs, issue trackers, and configuration records. ICT Support & End-User Support: Provide technical support for desktops, laptops, printers, scanners, biometric devices, UPS systems, and network devices. Support installation and configuration of end-user devices and software. Respond to user incidents, service requests, and technical support calls. Conduct preventive maintenance and routine equipment checks. Maintain ICT asset inventory and equipment records. Escalate hardware and infrastructure issues appropriately. Cybersecurity, Access Control & Compliance: Enforce ICT security policies, user access procedures, and password policies. Monitor unauthorized access attempts, suspicious activities, and security incidents. Support endpoint security, antivirus compliance, and device hardening. Implement and monitor role-based access controls within systems and applications. Assist with backup, disaster recovery, audit support, and business continuity procedures. Ensure compliance with ICT policies, digital health standards, and data protection requirements. Documentation & Reporting: Maintain incident logs, maintenance records, support tickets, configuration records, and technical documentation. Prepare periodic reports on: Network performance, System availability, Application uptime, User support activities, Security incidents and Infrastructure risks Support project reporting, compliance reviews, and technical audits. Requirements: HND in computer science, information technology, computer engineering, network engineering, cybersecurity, software systems, or a related field. Minimum of 3 years relevant experience in ICT infrastructure, systems administration, or application support. Experience supporting enterprise or healthcare ICT systems is an added advantage. Technical Skills: TCP/IP Networking Router and Switch Configuration Wireless Networking VLAN Configuration Windows Systems Administration User & Access Management Application Administration & User Support Hardware and Desktop Support Backup & Endpoint Security ICT Helpdesk Operations Basic Database and Application Troubleshooting Preferred Technologies & Tools: Mikrotik Ubiquiti Cisco Windows Server Microsoft 365 HIMS/EMR Platforms Helpdesk & Ticketing Systems Backup and Endpoint Security Solutions Preferred Certifications: The following certifications are an added advantage: CCNA MTCNA CompTIA Network+ CompTIA Security+ Microsoft Certifications ITIL Foundation Behavioural Competencies: Strong troubleshooting and analytical skills Good communication and interpersonal skills Ability to work under pressure Strong documentation and reporting capability Team collaboration and coordination skills High integrity and confidentiality Attention to detail and reliability Strong customer and user support orientation Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. 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