Head of Operations - Manned Guard
AI summary
Proten International is hiring a Head of Operations – Manned Guard to lead guarding and security service delivery in Lagos. The role covers client engagement, risk management, team supervision, and business growth, reporting to the COO.
- Full-time role based in Gbagada, Lagos
- Reports directly to the COO
- Leads a team of coordinators, supervisors, contract managers, and operatives
- Focus on guarding operations, client management, and security risk management
- Drives new business acquisition and operational excellence
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations - Manned Guard evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Proten International and the role in Not specified.
- Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations - Manned Guard role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Proten International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head of Operations - Manned Guard at Proten International ⏲ Sep 8, 2026, 12:14 PM ⋕ View all Security & Law Enforcement jobs Proten International is an award-winning and leading international Human Resource and Management Consulting firm that provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with its business strategy and vision. Founded in 2011 in the United Kingdom, we have since expanded across Europe and Africa, serving clients across the public and private sectors and various industries including Banking, Oil and Gas, Insurance, Information Technology, Real Estate, Energy, FMCG, Manufacturing and many more. In 2015, we launched our Africa office in Lagos, Nigeria and have since provided a range of tailored solutions to various organisations. Our bespoke and innovative solutions cut across: Learning and Development, Recruitment and Talent Acquisition, Outsourcing / Managed Staffing, Enterprise Transformation, HR Advisory, and HR Technology. We are recruiting to fill the position below: Job Title: Head of Operations - Manned Guard Location: Gbagada, Lagos Employment Type: Full-time Reports To: COO Job Summary The Head of Operations – Manned Guard plays a critical role in ensuring the seamless delivery of guarding and security services within the assigned region. The Head of Operations – Manned Guard is responsible for client engagement, risk management, operational reporting, and driving business growth, while ensuring compliance with company policies, protocols, and ISO standards. This includes supervising a team of Senior Operations Coordinators, Operations Coordinators, Patrol Supervisors, Contract Managers, and operatives to maintain high service standards. Key Responsibilities: Guarding Operations & Service Delivery: Prepare periodic and ad hoc operational reports, analyzing data from compliance officers and operatives to inform decisions. Develop client-specific post orders or SOPs to guide daily operative activities. Manage all activations and deployments of operatives, ensuring alignment with business expansion and revenue goals. Periodically review and refine the operational supervisory framework to enhance effectiveness. Collaborate with the Fusion Centre to ensure effective use of security tools such as guard tours, walkie-talkies, and telephones. Oversee the delivery of high-quality security services in the assigned region, establishing the organization as a premier provider of physical security solutions. Ensure strict adherence to standard operating procedures, service standards, protocols, and ISO requirements: to mitigate risks and uphold service excellence. Client Management: Engage with clients to offer security risk advice and operational support, fostering satisfaction and retention. Address client complaints promptly and ensure timely resolution. Security Risk Management: Support the sales team with pre-sales risk assessments and technical requirements. Investigate and resolve incidents promptly to ensure business continuity, escalating issues when necessary. Lead incident management and emergency response efforts to ensure the safety of lives and assets. Conduct periodic risk and threat assessments at assigned locations, proposing mitigation strategies and engaging clients with recommended solutions. Team Supervision: Motivate operatives by ensuring good working conditions to enhance engagement and retention. Conduct induction and orientation for new operatives, equipping them with the knowledge and tools needed to excel in their roles. Facilitate staff learning and development, recommending training and re-training as needed. Supervise a team comprising Senior Operations Coordinators, Operations Coordinators, Patrol Supervisors, Contract Managers, and operatives to ensure high performance. New Business Acquisition: Drive business growth by achieving assigned targets for acquiring new clients and contracts. Additional Responsibilities: Perform any other duties assigned by the line manager to ensure operational efficiency within the Manned Guard operations department. Requirements: & Qualifications Minimum of 10 years’ relevant experience: in security operations, with significant experience: in managing manned guarding services. Strong experience: in operational reporting, workforce deployment, performance management, and service quality improvement. Relevant professional security, risk management, or operations certification will be an advantage. Proven experience: supervising large teams comprising operations coordinators, patrol supervisors, contract managers, and security operatives. Proven ability to develop and maintain strong relationships with clients and key stakeholders. Experience: supporting business development through client engagement, pre-sales risk assessments, and new contract acquisition. Ability to work effectively in a fast-paced operational environment and manage multiple priorities. Strong experience: in security service delivery, client management, risk assessment, incident management, and emergency response. Strong leadership, communication, decision-making, problem-solving, and people-management skills. Demonstrated ability to manage multi-site security operations and ensure compliance with SOPs, service standards, protocols, and ISO requirements. How to Apply Interested and qualified candidates should send their CV to: recruitment@protenintl.com using ''Head of Operations - Manned Guard'' as the subject of the email. Note: Only qualified candidates would be contacted. Application Deadline: 29th September, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Gbagada