Head of Operations
AI summary
Strivo Labs is hiring an experienced, execution-driven Head of Operations to lead end-to-end operational activities across fleet management, telematics, IoT deployments, fuel card services, payment infrastructure, and supply chain operations in Lagos. The role requires hands-on field experience with telematics and IoT device installation and maintenance, combined with strong strategic leadership to drive operational excellence, process improvement, and business scalability.
- Senior leadership role overseeing nationwide operations and deployment teams
- Requires prior hands-on field experience with telematics and IoT device installations
- Covers fleet management, fuel card services, payment infrastructure, and supply chain
- Full-time position based in Lagos, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Strivo Labs and the role in Not specified.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Strivo Labs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head of Operations at Strivo Labs ⏲ Aug 27, 2026, 12:04 PM ⋕ View all Product & Project Management jobs At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialise in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation. We are recruiting to fill the position below: Job Title: Head of Operations Location: Lagos Employment Type: Full-time Job Summary We are looking for someone who understands the realities of field operations because they have been directly involved in executing them. We are seeking an experienced and execution-driven Head of Operations to lead and oversee the company’s end-to-end operational activities, ensuring efficient service delivery, operational excellence, and business scalability. This is a leadership role for someone who combines strong strategic thinking with hands-on operational experience. The ideal candidate must have personally worked in the field with telematics and IoT device installations, maintenance, troubleshooting, and deployments before moving into management. The ideal candidate will be responsible for translating business strategy into operational execution across fleet management, fuel card services, payment infrastructure, telematics, IoT solutions, supply chain operations, and strategic partner management. This role will work closely with Engineering, Product, Finance, Customer Experience, Sales, Technology, and Compliance teams to ensure seamless operations while driving continuous process improvement. Key Responsibilities: Operational Leadership: Promote a strong Quality Assurance culture across all operational activities. Lead nationwide deployment, installation, maintenance, and operational support activities. Establish operational goals and monitor departmental performance against agreed KPIs. Directly supervise Operations Officers, Field Engineers, Installation Teams, and other operational personnel. Provide strategic leadership for the Operations department. Build, develop, and scale a high-performing operations team capable of supporting business growth. Foster a culture of operational excellence, accountability, safety, and continuous improvement. Operational Strategy & Process Excellence: Develop and implement operational strategies aligned with the company’s business objectives. Optimize operational workflows across deployments, maintenance, incident management, and service delivery. Lead automation and operational efficiency initiatives. Identify operational bottlenecks and implement sustainable corrective actions. Design, review, standardize, and continuously improve Standard Operating Procedures (SOPs). Deployment & Infrastructure Management: Drive first-time-right installation standards across all deployment projects. Oversee end-to-end deployment of hardware and technology solutions at customer locations. Coordinate site assessments, installation scheduling, commissioning, and post-installation support. Ensure successful implementation of fleet management devices, telematics equipment, IoT devices, sensors, and related infrastructure. Ensure every deployment delivers the promised visibility, control, and operational intelligence to customers. Product Operations & Service Delivery: Lead resolution of systemic operational issues impacting service delivery. Ensure operational excellence across: Telematics & IoT Solutions Fleet Management Solutions Fuel Card Services Payment Infrastructure Energy Intelligence Solutions Monitor platform performance, uptime, and service reliability. Coordinate with Engineering and Product teams to ensure accurate, real-time operational data flows into customer dashboards. Ensure centralized business wallet operations and bulk funding mechanisms operate efficiently. Supply Chain, Inventory & Partner Management: Maintain optimal inventory levels to eliminate stock-outs for critical projects. Manage procurement, warehousing, inventory, and deployment of telematics, IoT hardware, and operational equipment. Ensure vendor performance meets agreed Service Level Agreements (SLAs). Develop and manage strategic relationships with: Equipment Vendors Other operational partners Fuel Station Networks Payment Processors Logistics Partners Diesel Suppliers Telecommunications Providers Establish inventory governance and asset accountability. Customer Experience: & Service Excellence: Reduce repeat operational incidents through preventive maintenance and root-cause analysis. Monitor customer satisfaction metrics and service quality. Improve deployment speed and operational responsiveness. Ensure exceptional operational service delivery throughout the customer lifecycle. Partner with Customer Experience: teams to improve overall customer outcomes. Compliance, Governance & Risk Management: Ensure compliance with all applicable regulatory requirements, company policies, and operational standards. Drive compliance with ISO standards and other applicable quality management frameworks. Maintain audit readiness across operational processes. Implement internal controls to reduce operational, financial, and technology risks. Develop systems that minimize fraud, wastage, asset loss, and operational leakage. Financial & Performance Management: Track operational performance using dashboards and data analytics. Prepare and manage departmental budgets. Present periodic operational reports to Executive Management. Optimize operational expenditure without compromising service quality. Improve operational efficiency and profitability. Cross-Functional Leadership: Support Finance with reconciliation, reporting, and operational compliance. Work closely with Engineering to resolve systemic technical issues. Lead operational readiness for new product launches and business initiatives. Collaborate with Product, Sales, Customer Experience, and Technology teams to improve service delivery. Key Performance Indicators (KPIs) Operational Excellence: 100% implementation and staff adoption of Standard Operating Procedures (SOPs) across all operational product lines. Minimum 98% SLA compliance for operational response and resolution. Increase in deployment efficiency and productivity. Service uptime meeting agreed business targets. Reduction in Mean Time to Resolve (MTTR) field-level incidents. Improvement in operational turnaround times. Reduction in operational process bottlenecks. Quality, Compliance & Risk: Greater than 99% inventory and asset accuracy. Reduction in operational risk exposure. Zero critical operational compliance breaches. First-Time-Right Installation Rate exceeding agreed targets. 100% compliance with ISO and internal operational standards. Reduction in fraud, wastage, and operational leakage. Zero major audit non-conformities. Customer Experience: Reduced deployment cycle from contract execution to customer go-live. Reduction in customer complaints relating to deployments and operational support. Increased client retention and subscription renewals. Improved First-Time Fix Rate. Improved Customer Satisfaction (CSAT) scores. Financial Performance: Measurable reduction in internal operational waste. Reduction in operational cost per transaction. Optimization of deployment and maintenance costs. Improved operational contribution to overall business profitability. Documented reduction in client operational losses and leakages. Requirements: Education: Relevant professional certifications such as PMP, PRINCE2, Lean Six Sigma, ISO Lead Auditor, CILT, or equivalent are an added advantage. MBA or Master’s degree is an added advantage. Bachelor’s Degree (B.Sc./HND) in Engineering, Operations Management, Business Administration, Supply Chain Management, Information Technology, or a related discipline. Experience: Proven experience: leading cross-functional teams and managing large-scale operational deployments. 8–10 years of progressive operational management experience. Demonstrated experience: managing technology-enabled operations, field service operations, logistics, fleet management, telematics, IoT solutions, or energy-related operations. At least 5 years in a senior management role. Must have hands-on experience: installing, maintaining, troubleshooting, and supporting telematics and IoT devices before transitioning into management. Candidates should have practical field experience: and understand installation challenges firsthand. Core Competencies Technical Competencies: Supply Chain Management Field Operations Operations Management ERP & Business Systems. Asset & Inventory Management Strategic Planning Budget Management Data Analytics Risk & Compliance Service Delivery Project Management Process Improvement Telematics & IoT Operations How to Apply Interested and qualified candidates should send a short note on they you are a good fit and their salary expectations to: hiring@strivolabs.com using the job title as the subject odf the mail. View all Jobs in Nigeria Lagos State Head of Operations job vacancies in Nigeria