Deputy General Manager, Center and Regional Operations (CRO)
AI summary
GIG Logistics is hiring a Deputy General Manager, Centre & Regional Operations to lead logistics operations across assigned centres and the region in Lagos. The role focuses on performance, service delivery, cost management, people leadership, compliance, and continuous improvement. Candidates need a BA/BSc/HND and 8–12 years of experience.
- Senior operations leadership role reporting to the General Manager / Head of Operations
- Oversees centre performance, KPIs, SLAs, and regional logistics operations
- Requires BA/BSc/HND and 8–12 years of experience
- Focus on cost management, compliance, risk, and continuous improvement
- Full-time position based in Lagos, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Deputy General Manager, Center and Regional Operations (CRO) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to GIG Logistics and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Deputy General Manager, Center and Regional Operations (CRO) role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research GIG Logistics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
GIG Logistics is Nigerias leading Logistic Company with clearly defined market path, committed to providing cost effective and timed delivery Logistic Solutions that offers complete flexibility to our customers. Our top tier solutions incudes freight forwarding, ecommerce logistics and express courier delivery and we have a reputation for professionalism,... Read more about this company Deputy General Manager, Center and Regional Operations (CRO) Job Type Full Time Qualification BA/BSc/HND Experience: 8 - 12 years Location Lagos Job Field Logistics Department: Operations Reports to: General Manager / Head of Operations Role Summary The Deputy General Manager, Centre & Regional Operations will provide strategic and operational leadership across assigned centres and the region, ensuring efficient end-to-end logistics operations, excellent customer experience, achievement of business targets, and compliance with company standards. The role will oversee centre performance, people, processes, service quality, cost management, and continuous improvement while working closely with other functions to drive regional business performance. Key Responsibilities: Regional & Centre Operations Management Provide leadership and oversight for the effective operations of assigned centres and regional locations. Ensure efficient parcel processing, dispatch, delivery, returns, and other logistics activities. Monitor operational performance against agreed targets, KPIs, and SLAs. Ensure consistent implementation of company policies, SOPs, and operational standards across all centres. Identify operational gaps and implement corrective actions to improve efficiency and service delivery. Performance & Service Delivery Drive achievement of key operational and business performance targets across the region. Monitor productivity, turnaround time, delivery performance, shipment volumes, and customer service metrics. Ensure prompt resolution of operational issues, customer complaints, and escalations. Drive initiatives that improve customer experience: and service reliability. People & Leadership Lead, coach, and develop Centre Managers and operational teams across the region. Set clear performance expectations and ensure accountability at all levels. Identify manpower requirements: and support effective workforce planning. Promote a culture of teamwork, ownership, discipline, and continuous improvement. Financial & Cost Management Monitor operational costs and ensure efficient utilisation of company resources. Support the achievement of regional revenue and profitability targets. Identify opportunities to reduce operational costs without compromising service quality. Monitor centre-level financial performance and take appropriate corrective action where required. Compliance, Risk & Controls Ensure strict adherence to operational, security, safety, and regulatory requirements. Ensure proper handling, storage, movement, and documentation of parcels and company assets. Identify operational risks and implement appropriate mitigation measures. Support internal and external audits and ensure timely closure of identified gaps. Business Growth & Stakeholder Management Work closely with Commercial, Finance, Customer Experience, HR, and other functions to achieve regional objectives. Support business expansion and the effective onboarding of new locations, clients, and operational initiatives. Maintain effective relationships with key internal and external stakeholders. Provide management with regular reports, insights, and recommendations on regional performance. Continuous Improvement Identify opportunities to improve processes, productivity, service quality, and customer experience. Lead the implementation of operational improvement initiatives across assigned centres. Promote the use of technology, data, and automation to improve operational efficiency. Benchmark centre and regional performance and drive continuous improvement. Key Competencies Strong leadership and people management skills. Excellent operational and strategic thinking. Strong knowledge of logistics, distribution, and last-mile operations. Excellent problem-solving and decision-making abilities. Strong financial and commercial acumen. Excellent communication and stakeholder management skills. Data-driven approach to performance management. Ability to manage multiple locations and competing priorities. Strong understanding of operational controls, compliance, and risk management. Experience: & Qualifications Bachelor’s degree in Business Administration, Logistics, Supply Chain, Operations Management, or a related field. 8–12 years of relevant experience, with significant experience: in logistics, supply chain, distribution, or a similar operational environment. Proven experience: managing multiple locations, teams, or regional operations. Demonstrated track record of achieving operational and business performance targets. Professional certification in Logistics, Supply Chain, Operations, or Management is an added advantage. Check how your CV aligns with this job Method of Application Interested and qualified? Go to GIG Logistics on forms.gle to apply Build your CV for free. Download in different templates.