Technical Support Engineer
AI summary
Korapay is hiring a Technical Support Engineer to resolve merchant technical queries across phone, email, and chat. You will troubleshoot issues, collaborate with Engineering and Merchant Success teams, and own technical relationships with merchants. The role requires 3+ years of B2B technical support experience, API knowledge, and strong communication skills.
- Resolve merchant technical queries across multiple channels
- Collaborate with Engineering, Product, and Merchant Success teams
- Minimum 3 years B2B technical support experience required
- Must have API and fintech knowledge
- Experience with Zendesk or Salesforce preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Korapay and the role in Not specified.
- Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Support Engineer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Korapay before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
As a Technical Support Engineer at Kora, you will be responsible for ensuring our merchants’ technical queries are resolved in time. In this role, you will be working closely with the Engineering and Merchant Success teams by assisting our merchants in resolving queries and escalating issues to the Engineering team. Reporting Relationships & Stakeholder Engagement: Report to the CTO working as part of the ever-innovative Engineering team. Working collaboratively with our CTO (Chief Technology Officer), Product Management, Product Design, Merchant Success, Business, Compliance, and Information Security teams. Your Mission Provide technical support: Support merchants across phone, email, chat, and other channels before, during, and after onboarding, ensuring a strong customer experience. Troubleshoot and resolve issues: Investigate technical and product-related issues, take ownership of incidents, resolve them within SLA, and escalate complex or critical issues appropriately. Collaborate across teams: Work closely with Merchant Success, Product, Engineering, and integration partners to identify bugs, resolve issues, and ensure successful product integrations. Manage merchant relationships: Own the technical relationship with merchants, understand their business and technical needs, recommend suitable solutions or product enhancements, and support successful integrations and ramp-up. Improve processes and knowledge: Document issues and resolutions, maintain knowledge bases and reports, provide customer feedback to Product teams, and identify opportunities to automate routine processes. Requirements: You’ll be a strong fit for this role if you have: A minimum of 3 years of experience: in a similar role in a B2B environment, financial services or banking industry. Experience: in dealing with customers from a technical approach. Experience: working with and understanding APIs and API testing platforms and the capability of explaining them to third parties. Strong knowledge of financial technologies, such as payment processing, financial data analysis, and compliance. Great written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as good presentation skills. Passion for customer success and deep interest in understanding client needs. Experience: in delivering client-focused solutions based on customer needs. Excellent interpersonal and communication skills to build effective relationships with customers and ability to explain technical issues to non-technical stakeholders. Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time. Experience: with CRM and ticketing systems, such as Zendesk or Salesforce. Strong analytical and problem-solving skills. Proven understanding of the Fintech space and the disruptive opportunities being created. Good knowledge of SQL, especially MySQL. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Korapay on jobs.workable.com to apply Build your CV for free. Download in different templates.