Customer Support Sales Team Lead
AI summary
Jumia Nigeria is hiring a Customer Support Sales Team Lead to drive performance, growth, and day-to-day operations of the frontline sales and service team. The role involves coaching agents to hit sales targets, handling escalations, analyzing performance data, and collaborating with the Customer Service Sales Manager on strategy. Candidates need sales or customer service experience with leadership skills and CRM proficiency.
- Lead and manage a team of Customer Service Sales Agents to meet sales targets
- Collaborate with Customer Service Sales Manager on sales strategies and action plans
- Monitor and analyze sales performance data including conversion rates and customer satisfaction
- Provide ongoing coaching, mentoring, and feedback to team members
- Flexibility to work evenings, weekends, or holidays as needed
- Opportunity to build the African e-commerce sector with a highly professional team
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, call_center, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Sales Team Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jumia Nigeria and the role in Not specified.
- Add concrete examples related to sales, call_center, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Sales Team Lead role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jumia Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
As the Customer Support Team Lead, you will drive the performance, growth, and day-to-day operations of our frontline sales and service team. Combining strong leadership with a strategic approach to performance metrics, you will coach and empower agents to hit ambitious sales targets, enhance customer satisfaction, and navigate complex escalations. What you will be doing Collaborate with the Customer Service Sales Manager to develop and implement sales strategies, tactics, and action plans to achieve business objectives and targets. Handle escalated customer inquiries, issues, and complaints in a timely and professional manner, and provide support and guidance to team members as needed. Monitor and analyze sales performance data, including conversion rates, average order value, and customer satisfaction scores, and identify opportunities for improvement and development. Maintain accurate and up-to-date records of sales activities, customer interactions, and performance metrics in CRM systems or databases. Conduct regular team meetings, huddles, and training sessions to communicate goals, objectives, and expectations and ensure alignment with company policies and procedures. Lead and manage a team of Customer Service Sales Agents to meet or exceed individual and team sales targets, quotas, and performance metrics. Foster a positive and collaborative work environment within the team, and lead by example to inspire and motivate team members to achieve their full potential. Stay informed about product updates, promotions, and marketing campaigns, and effectively communicate them to team members and customers. Provide ongoing coaching, mentoring, and feedback to team members to improve sales effectiveness, customer service skills, and overall performance. What we are looking for Strong communication and interpersonal skills, with the ability to build rapport with customers and team members. Ability to multitask, prioritize, and manage time effectively to meet deadlines and achieve goals. Experience: in sales or customer service, with demonstrated leadership and coaching skills. Experience: with CRM systems, sales software, and other relevant tools and technologies. Flexibility to work evenings, weekends, or holidays as needed to support customer service and sales operations. Proven ability to meet or exceed sales targets and performance metrics in a fast-paced and dynamic environment. We Offer A unique opportunity of having strong impact in building the African e-commerce sector The opportunity to become part of a highly professional and dynamic team A unique experience: in an entrepreneurial, yet structured environment An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria