Officer - Total Quality Management BP, Customer Relations and Experience
AI summary
MTN Nigeria is hiring a Total Quality Management Officer focused on customer relations and experience. The role involves executing quality policies, monitoring transactions, developing test plans, conducting functional and performance testing, and collaborating with cross-functional teams to ensure high-quality systems and processes. Candidates need a first degree, 3-7 years of experience, and proficiency in Jira, Visio, and Microsoft Office.
- Quality management and testing role at a major telecom company
- Requires 3-7 years of relevant work experience
- Involves functional, performance, security, and regression testing
- Proficiency in Jira, Visio, and Microsoft Office required
- Apply online via MTN Nigeria's Oracle recruitment portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, Quality AssuranceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Officer - Total Quality Management BP, Customer Relations and Experience evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Nigeria and the role in Not specified.
- Add concrete examples related to security, seguranca, Quality Assurance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Officer - Total Quality Management BP, Customer Relations and Experience role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Effectively execute stated policies and procedures in respect of quality and performance management. Routinely monitor transactions performed by process owners to identify non-compliance. Assist the line Analyst in developing team and individual quality and performance standards. Support the team on key innovative business initiatives and follow up on system breaks and related education. Monitor system activities to ensure smooth operations. Support the Business Analyst in analyzing customer information needs, business problems, and opportunities to recommend effective testing techniques. Review business requirements, system documentation, and work instructions to ensure high‑quality and accurate testing. Assist in defining IT requirements: to support process and system changes. Work with stakeholders and subject matter experts to design, develop, test, automate, and improve testing processes. Collaborate with business users to define testing processes and systems that meet business needs and are scalable for future requirements. Work with business units and IT teams to resolve technical issues and process‑related modalities. Ensure the availability of required testing materials, processes, applications, and tools. Plan and manage the development and maintenance of testing tools. Support testing‑related communication and engagement on new or updated processes. Participate in system upgrades and execute testing plans to ensure high‑quality results. Prepare detailed functional design documents for conversions, interfaces, and reports. Work with user departments to test roles and access rights in line with business requirements. Ensure proper testing of all user systems/products and provide detailed reports of activities and outcomes. Develop comprehensive test plans outlining scope, objectives, and methodologies. Conduct various testing types including functional, performance, security, usability, and regression testing. Execute test cases and document results to identify defects or deviations from quality standards. Implement and maintain automated testing procedures to streamline repetitive tasks. Evaluate products from an end‑user perspective, focusing on usability, accessibility, and user experience. Maintain detailed records of test cases, procedures, and results for traceability. Work closely with cross‑functional teams—product development, engineering, design—to understand requirements: and resolve issues. Enforce and maintain quality standards to meet or exceed predefined benchmarks. Identify risks associated with product releases and mitigate them through effective testing strategies. Escalate identified gaps and follow up to ensure timely resolution. Track system and process changes occurring within the Division. Requirements: Education: First degree in any relevant discipline Fluent in English. 3-7 years’ experience: which includes Experience: working with others Experience: working in a medium organization Knowledge of Process documentation Use of Jira, Visio and Microsoft Office suites. Check how your CV aligns with this job Method of Application Interested and qualified? Go to MTN Nigeria on ehle.fa.em2.oraclecloud.com to apply Build your CV for free. Download in different templates.